**Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página.** Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel. **Descripción de puesto:** **Marken, UPS Healthcare Precision Logistics** (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. **Main Duties and Responsibilities:** + Book and process booking requests within Marken’s internal database, generate and verify shipping documentation where applicable. + Promote constant communication between the different departments/agents/offices to comply with the services as per the highest quality standards. + Monitor shipments on daily basis to ensure that shipments are collected and delivered within agreed time frames. + Work with customers, both internal and external, on daily basis with the aim of developing an excellent working relationship. + Work with patients to ensure that collection requirements are met and that they are kept always informed during the process to ensure visibility. + Liaise with all relevant departments within Marken’s global and domestic network to ensure all customer requirements are met. + Coordinate with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times. + Enter clinical trial sites into Marken’s internal database as needed. + Respond to incoming requests from external customers and internal offices/agents. + Prepare, verify, and distribute country specific project documentation. + File and archive documents as required. + Attend customer meetings as required. + Adhere to all procedures, work instructions and regulatory requirements in performing the job **Experience and Educational Requirements:** + Minimum 2 years of Customer Service experience required, experience in pharma industry, clinical trials, logistics, or aviation transport preferred. + Intermediate level experience in Microsoft Suite (Excel, Word and Outlook). + Fluent in English (ability to read, speak, write). + Excellent communication skills and ability to influence others. + Ability to work independently and collaborate with others. + Attention to detail. + Excellent problem solving and prioritization skills essential. + Flexibility in working hours required. Weekend coverage may be required. **Tipo de empleado:** Permanente UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.