The Senior Customer Service Supervisor – Frontline will manage daily customer service functions performed by exempt level associate supervisors and a large non-exempt group of Customer Service Representatives. This position ensures all team members complete training and achieve daily and monthly objectives in accordance with the policies and procedures established in the Customer Service Quality Management System. 

What’s in it For You:

The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environmentsThe ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

Supervises, coordinates and assigns workload to achieve service level agreementsWorks with associate supervisors to ensure all new associates are trained; performance is monitored, and guidance is provided on performance improvementProvides ongoing performance feedback to team members to coach for successPrepares and administers annual performance appraisals and IDP’sLeads change initiativesRecommends procedural changes and actively seeks to improve Customer Service Quality Management System with the goal of improving current practices and proceduresManages and/or participates in Lean Six Sigma projects and other special projects as assignedWorks with field sales, divisional management, warehouses, vendors, and carriers to resolve order or delivery issues or requirements   Utilizes employee recognition techniquesInvolved in handling sensitive HR issuesWorks closely with Work Force Management to optimize staffingInterviews potential team members and is involved in hiring decisions

​ Minimum Qualifications

Bachelor's degree required4 years Customer Service experience and successful achievement of all previous job objectives3 years of supervisory experienceExperience with SAP  No immigration sponsorship available

Preferred Qualifications

Ability to manage, assess and develop a large staffExcellent oral and written communication skillsAbility to work independently in a multi-division, fast paced environmentAbility to multi-task and work well under pressureAbility to manage time and priorities in a high volume, deadline intensive environmentExperienced with Microsoft Office Suite software (Excel, Word, and Outlook)Proven ability to resolve problems independently and take appropriate action in a timely and professional mannerAttention to detail and excellent organizational and time management skills

Annual or Hourly Compensation Range

The pay range for this position is $ 48.089.300,00 - $ 72.133.800,00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website. 

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.