**The Opportunity** The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer with the resources to solve critical problems for the future of our business, which is why we need you. **What motivates you?** · You obsess about customers, listen, engage and act for their benefit · You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes · You thrive in teams, and enjoy getting things done together · You take ownership and build solutions, focusing on what matters · You do what is right, work with integrity and speak up · You share your humanity, helping us build a diverse and inclusive work environment for everyone **We are looking for someone with:** · 3+ years of customer service experience preferred but not a must · HKDSE/HKCEE/ diploma qualification will be required · IIQE 1,3,5 will be preferred · Preferably worked previously in a call centre/ service centre environment · Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred · Excellent telephone manner with good interpersonal skills · Mature and pleasant personality · Self-motivated and able to work independently · Excellent service attitude and able to follow through on commitments to customers · Adherence to quality standards · Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel · Good communication skills in English and Chinese, both written and spoken **On the job you will:** · Handle enquiries and requests of on Individual Financial Products administration arising from agents. · Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills. · Provide support to management and recommend productivity/service improvements. · Ensure accuracy and compliance of all requests to be completed with good quality standards. · Support to management and recommend productivity/service improvements. · Support ad-hoc tasks to achieve desired results of business needs. What can we offer you? · A competitive salary and benefits packages. · A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. · A focus on growing your career path with us. · Flexible work policies and strong work-life balance. · Professional development and leadership opportunities. **Our commitment to you** · Values-first culture · We lead with our Values every day and bring them to life together. · Boundless opportunity · We create opportunities to learn and grow at every stage of your career. · Continuous innovation · We invite you to help redefine the future of financial services. · Delivering the promise of Diversity, Equity and Inclusion · We foster an inclusive workplace where everyone thrives. · Championing Corporate Citizenship · We build a business that benefits all stakeholders and has a positive social and environmental impact. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido