Job Description: **Job Purpose** • Manage Customer fulfilment daily operational activities execution (Sales & Operations Execution) and communicates to internal stakeholders • Responsible for the effectiveness of the overall Customer Fulfilment process • Support SC Customer Engagement team with analytics and reporting • Responsible for day-to-day coordination & governance with O2C team or of any local outsourced back-office activity **Key Accountabilities** • Manage S&OE Process (Sales & Operation Execution) o Execute proactive and reactive mid & short-term stock management in the legacy systems o Share potential shortage & OOS identified for following 4 weeks to planning & Customer Fulfilment management o Apply short-term stock management to steer Stock in Trade o Gather all OOS issues impacting customers in order to manage communication with the customer o SISO (Sales in Sales Out) and SIT (Stock in trade) control • Customer Fulfilment Coordination o Decision on external and internal mitigation actions (delay deliveries, modify order quantity, propose substitution) o Provide product allocation per customer in a shortage situation o Defines backorders policy and prioritization decisions o Determine the orders that are eligible for fulfilment using short shelf-life (batch determination & customer agreement) o Apply short-term stock management to drive SIT o Determine the maximum threshold for OOS and shortage: Customer accepted quantities, PAL, MOQ definition o Manage contact with the warehouse or 3PL relating to necessary fulfilment activities o Enables customer communications via SC Customer Engagement • Process Effectiveness & Analytics o Monitor the E2E fulfilment process running a defined set of reports and analysis to detect issues/inefficiencies and drive continuous improvements o Communicate root cause analysis of issues found o Executes additional process analysis when requested o Prepare/extract KPIs for fulfilment processes (S&OE, SIT, Root cause analysis of OTIF (On time in full) . OTIF performance is key KPI o Support month end closing (S&OE landing) to ensure all steps defined in monthly sales objective are properly executed o Prepare SISO & SIT consolidation data's & analysis and documentation o Manage VMI customer analytics & replenishment (where relevant) • Collaboration with SC Customer Engagement team o Supports necessary SC customer collaborative activity driven by SC Customer Engagement o Attends SC Operational meetings with VIP customers when necessary • Outsourced Back Office or 3PL/4PL Activity Governance (where relevant) o Orchestration, governance & escalated activities of outsourced O2C or 3PL/4PL activity About you **Skills/Expertise/Experience:** • Master's degree from an accredited college or university • 3-5 Years of experience in wide range of Customer Fulfilment/ Logistics / customer service / Distribution activities, ideally in Biopharma industry • English language fluency Preferred Skills/Expertise/Experience: • Knowledge of upstream Biopharma processes • Strong understanding of downstream Biopharma processes and local trade environment • Understanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvements • Excellent systems (SAP, CCM, MS Office) skills • Strong project management skills • Strong analytical skills • Skilled in scenario planning, risk/benefit analysis, contingency planning and problem solving • Strong willingness to drive change as well as good internal marketing and communication skills • Strong negotiation and communication skills • Demonstrated high standards of integrity, professionalism, and commitment • Ability to motivate and influence resources that do not report directly to incumbent • Strong team facilitation and relationship building skills • Demonstrated ability to anticipate future consequences of scenarios and identify mission critical issues **Functional Competency Requirements:** • S&OE process management - Master • Managing claims - Basic • Managing orders - Advanced • Managing transactional & commercial customer data - Basic • Developing customer fulfilment strategies - Basic • Managing export flows - Basic • Knowledge of Trade & Terms conditions - Intermediate • Managing S&OP & IBP processes - Basic • Managing carriers & 3PLs - Advanced • Managing master data - Intermediate • Customer Experience - Basic **Transversal Competency Requirements:** • Stretch Improving Transversal Collaboration - Intermediate • Building Business Acumen - Basic • Developing Situational Leadership Skills - Basic • Improving Decision-Making - Intermediate **Pursue progress, discover extraordinary** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)