Job Title: Senior Customer Engineer - Microsoft SCCM/Intune Support Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Product Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a highly skilled SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on troubleshooting, request resolution, and operational support, ensuring reliable endpoint management across both on-premises and cloud-based devices. **Key Responsibilities:** + Tier 3 Support: Address complex technical requests related to SCCM and Intune environments, ensuring timely resolution. + Proactive Review & Optimization: Analyze customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance. + Endpoint Management & Troubleshooting: + SCCM: Application deployment, task sequences, driver packages, software update groups (SUGs), boundaries/boundary groups, distribution point health, and client push installation. 🔹 Intune: Device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup. + Mobile Device Management (MDM): + Enrollment & Management: Support iOS, Android, and Windows 10/11 devices. + Mobile App Deployment: Deploy store apps, LOB apps, and web links via Intune. + Policy & Security Enforcement: Troubleshoot enrollment challenges, access configurations, and compliance policies across mobile platforms. + **Migration & Security Enhancements:** + Workload Transition: Assist in migrating SCCM workloads to Intune, including Windows Update for Business, endpoint security, and app deployment. + Log Analysis & Diagnostics: Utilize CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool to identify root causes and resolve issues efficiently. **Soft Skills & Collaboration** + Strong Communication: Ability to translate complex technical topics into clear, customer-friendly language. + Empathy & Active Listening: Engage effectively with end users and customer teams. + Adaptability Under Pressure: Work efficiently under high-impact or time-sensitive conditions. + Accountability & Ownership: Prioritize customer experience and outcomes. + Cross-Functional Collaboration: Work with engineering and escalation teams to drive resolution. This opportunity offers the chance to work in a fast-paced, customer-focused environment, where your expertise in SCCM and Intune will be instrumental in enhancing endpoint management, compliance, and security. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is $109, 000 -164,00 USD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days. The deadline to apply for this position is 9/03/2025. Location: USA, TX, Work-at-Home Language Requirements: Time Type: Full time2025-07-09 Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: •English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) •Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .