Senior Coordinator, Operations
Are you ready for your next career at a company that envisions a culture of global unity and boundless connection? Then it's time to join Western Union as a Senior Coordinator, Operations.
Western Union powers your pursuit.
This role is responsible for ensuring the completeness and accuracy of Know Your Agent (KYA) documentation, conducting due diligence reviews, and performing GSI Agent Interdiction reviews. The ideal candidate will have a strong understanding of regulatory requirements, risk mitigation practices, and operational controls.
Role Responsibilities:
KYA Completeness Check
Review and validate KYA documentation for completeness, accuracy, and compliance with internal policies and regulatory standards.
Coordinate with business units to resolve discrepancies or missing information.
Maintain audit-ready records and documentation.
Due Diligence
Conduct due diligence reviews (EDD) on agents, intermediaries and third-party relationship for Western Union agents and clients.
Analyze, identify and investigate potential adverse information counting financial, reputational, and operational risks using internal tools and external resources.
Investigate potential matches and document disposition decisions in accordance with policy.
GSI Interdiction Review
Perform interdiction reviews of Western Union Agent against the internal interdiction lists.
Role Requirements
Bachelor’s degree or a technical background is a plus and over than over than 1 year of relevant experience within Operations and/or Compliance.
Strong analytical and investigative skills. Ability to follow instructions, procedures, and deadlines. Excellent written and verbal communication skills.
Focused on detail and Customer oriented and strong problem-solving skills.
Proficient in Microsoft Office tools (Excel, Word, Outlook) and familiar with customer support platforms and analytics tools. Proficiency in Power BI is a plus.
Communication and reading skills, assertive, people oriented, customer oriented, and adaptable.
Identifying the underlying Cause heof a Problem, approach with solutions to prevent its reoccurrence. It encourages the team and leaders to step back from the traditional approach of fixing problems, and instead, work on finding a way to prevent tm.
Advanced English level is required.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.
Your Costa Rica- specific benefits include:
Asociación Solidarista
In house company doctor services
Transportation services options
Referral Program award
Employee Resource Groups (ERG) and committees to volunteer with
Pan American Medical and Life insurance
Cafeteria Discounts
Our hybrid work model
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-DM1 #LI-Hybrid
Estimated Job Posting End Date:
02-12-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.