Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. 

As a Content Design Senior Associate in Commerce Payments, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. You’ll work on products that help customers manage their card info at businesses and in digital wallets. 

Job responsibilities 

Develop and implement content strategies for products and features, ensuring they align with user experience principles and business objectives 

Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience 

Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement 

Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences 

Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences 

Present content iterations to stakeholders to gain buy-in 

Manage product and legal approvals and translation to ensure timely delivery of content to development 

Maintain Commerce Payments style guidelines 

Required qualifications, capabilities, and skills 

3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms 

Experience in creating content architectures, storytelling, and clear and concise writing 

Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content 

Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement 

Proficient technical literacy in content platforms and understanding their impact on user experience 

Adaptive learner in new financial services products and offerings 

Bachelor’s degree in relevant discipline (e.g., Journalism, Interaction Design, HCI, English, Rhetoric, Psychology), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience 

Experience collaborating with designers, researchers, product managers, developers, legal partners and other stakeholders 

Mastery of English language, grammar, spelling, punctuation and usage 

Experience working with brand and copy standards or style guides, including style, voice and tone; ability to quickly learn new standards and make decisions when there are gaps in documentation 

Comfort with navigating large, complex organizations 

Preferred qualifications, capabilities, and skills 

Proficiency with Figma, Jira and LLM tools 

Experience creating or managing brand and copy standards or style guides 

Strong grasp of AP style 

Experience increasing workflow/process efficiency 

Experience in copyediting and proofreading 

Interest in design, technology and credit/debit product trends