We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing 

You’ll be part of Specialized Advice supporting the mobile mortgage advisor channel. You’ll be responsible to lead and focus on optimizing business processes, aligned with the deployment of new platform capabilities by contributing to strategic technology projects that impact key frontline systems and process through in-depth analysis, system subject matter expertise, understanding of key procedures and obtaining frontline and operations team feedback in support of business process design and system technical requirements. In addition, you’ll own key channel strategy segments by developing roadmaps to carry out and execute strategic goals. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How you’ll succeed 

Analytical mindset – Bridge the gap between technology architecture and business process design, aligning business operations and strategic priorities with complex infrastructure requirements, creating actionable strategies that keep the client and employee experience front and center 

Process excellence - Bringing an expertise in process improvement methodologies you will effectively identify problems, break down the opportunity and work collaboratively to solution that which will drive business outcomes

You are an inspiring storyteller utilizing both oral and written (PowerPoint, Excel, etc.) communication mediums to effectively explain business process / technical gaps and proposed solutions to a wide variety of audiences, including senior executives

Business architecture – Bridge the gap between technology and business teams, operations and strategic priorities, creating actionable strategies that keep the client and employee experience front and center as well as process management (Lean Six Sigma certificate is nice to have)

Design and manage process changes - Manage ongoing feedback and act as a SME by working with internal teams and key internal partners, including but not limited to, product, retail mortgage operations, credit adjudication, frontline and business controls to effectively communicate and deliver changes to the business teams.

Understanding and documenting requirements - Work closely with business partners, operations leadership, and the frontline to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements. 

 

Who You Are 

Strong business acumen and you can connect the dots between the enterprise, business unit and channel strategies and provide recommendations to ensure outcomes align to collective goals and objectives

You give meaning to complex problems. You enjoy investigating complex problems and making sense of information. You are confident in your ability to communicate detailed information in an impactful way.

You are a bold and accountable leader. You have experience developing and implementing strategic team goals.

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Business Requirements, Change Management, Communication, Technical Requirements, Work Collaboratively