At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you. **About this role:** Wells Fargo is seeking a Senior Commercial Loan Servicing Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) **In this role, you will:** + Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans + Provide direct customer service and acts as primary servicing contact for the loan + Support less experienced loan administrators in providing resolutions of inquiries and complaints + Determine appropriate course of action and conduct investigative steps to fully identify customer issues + Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team + Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction + Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input + Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage + Provide subject matter expertise and interpretation of procedures to less experienced individuals + Respond independently to complaints escalated at the highest level + Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff + Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals + Interact with internal customers + Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements **Required Qualifications:** + 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Ability to review and interpret complex commercial loan documents + Knowledge of loan documentation + Sound analytical skills with high attention to detail and accuracy + Experience with Loan IQ, AFS, and ICMP + Experience reading, analyzing, and interpreting documents/reports + Knowledge of debits and credits + Experience resolving and working through escalated and complex customer issues + Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment + Ability to coordinate completion of multiple tasks and meet aggressive time frames + Excellent verbal, written, and interpersonal communication skills + Ability to interact with all levels of an organization + Sound knowledge of Microsoft Office (Word, Excel, and Outlook) skills **Job Expectations:** + Ability to work a hybrid schedule, at least 3 days a week working in office + Ability to work additional hours as needed + Relocation assistance is not available for this position. + Visa Sponsorship not available for this position **Posting Location:** + 7711 Plantation Rd, Roanoke, VA 24019 \#CommercialBanking **Posting End Date:** 5 Feb 2026 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-513329