About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Service Syndicated and Participated commercial loans.

Provide direct customer service and acts as primary servicing contact with various bank partners for the syndicated and participated loans

Determine appropriate course of action and conduct investigative steps to fully identify customer issues

Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team

Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input

Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Interact with internal customers

Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Commercial Loan experience

Ability to review and interpret complex commercial loan documents

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Excellent verbal, written, and interpersonal communication skills

Strong analytical skills with high attention to detail and accuracy

Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Ability to manage a pipeline within key performance indicators

Job Expectations:

This position is not eligible for Visa sponsorship

Candidate must be based out of posted location

Relocation assistance is not available for this position

Ability to work additional hours as needed

Not a hybrid position, position full-time in office

Posting Location:

CHARLOTTE, NC

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.