Chubb is currently seeking a Workers’ Compensation Lost Time Senior Claim Examiner for our Northeast, New York, and New Jersey Region. The successful applicant will be handling claims from Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, and New Jersey. The position will report to a Claim Manager and reside in our New Haven, Connecticut, office.
Duties & Responsibilities:
Requires minimal oversight to independently handle all aspects of workers’ compensation lost time claims from set-up to case closure ensuring strong customer relations are maintained throughout the process
Reviews claim and policy information to provide background for investigation
Conducts 3-part ongoing investigations, obtaining facts and taking statements as necessary, with insured, claimant and medical providers
Evaluates the facts gathered through the investigation to determine compensability of the claim
Informs insureds, claimants and attorneys of claim denials when applicable
Prepares reports on investigation, settlements, denials of claims and evaluations of involved parties, etc.
Timely administration of statutory medical and indemnity benefits throughout the life of the claim
Sets reserves within authority limits for medical, indemnity and expenses and recommends reserve changes to the Leadership Team throughout the life of the claim
Reviews the claim status at regular intervals and makes recommendations to the Leadership Team to discuss problems and remedial actions to resolve them
Prepares and submits to Leadership Team unusual or possible undesirable exposures when encountered
Works with attorneys to manage hearings and litigation
Controls and directs vendors, nurse case managers, telephonic cases managers and rehabilitation managers on medical management and return to work initiatives
Complies with customer service requests including Special Claims Handling procedures, file status notes, and claim reviews
Files workers’ compensation forms and electronic data with states to ensure compliance with statutory regulations
Refers appropriate claims to subrogation and secures necessary information to ensure that recovery opportunities are maximized
Works with in-house Technical Assistants, Special Investigators, Nurse
Consultants, Telephonic Case Managers as well as the Leadership Team to exceed customer's expectations for exceptional claims handling service
Technical Skills & Competencies:
Understands day-to-day responsibilities of a Lost Time Claim Examiner in managing all aspects of workers’ compensation claims
Works with a high degree of autonomy and showcases venue expertise
Serves as a mentor and informal leader to staff with less seniority
Utilizes influence management skills to drive results, consistency amongst peers and as motivation
Provides project management
Serves as a subject matter expert
Requires knowledge of workers’ compensation statutes, regulations, and compliance
Ability to incorporate data analytics and modeling into daily activities to expedite fair and equitable resolution of claims and claim issues
Exceptional customer service and focus
Ability to openly collaborate with leadership and peers to accomplish goals
Demonstrates a commitment to a career in claims
Exceptional time management and multi-tasking capabilities with consistent follow through to meet deadlines
Use analytical skills to find mutually beneficial solutions to claim and customer issues
Ability to prepare and make exceptional presentations to internal and external customers
Conscientious about the quality and professionalism of work product and
relationships with co-workers and clients
Willing to take ownership and tackle obstacles to meet Chubb's quality
standards for service, investigation, reserving, inventory management, teamwork, and diversity appreciation
Experience, Education & Requirements:
4+ years of direct handling claims for workers’ compensation lost time claimsExperience working in a customer focused, fast-paced, fluid environmentExperience utilizing strong communication and telephonic skillsPrior experience demonstrating a high level of organization, follow-up and accountability AIC, RMA, or CPCU completed coursework or designation(s) is a plus but not requiredExperience with litigation managementExperience with subrogation investigationsExperience with fraud investigationsExperience with medical case managementKnowledge of medical terminologyConduct reserve analyses to ensure adequacy and demonstrate financial acumemProficiency with Microsoft Office Products If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.