We are recruiting for Senior Cargo Operations Agent for Delhi, India.

The selected candidate will provide Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both import and export cargo. Secure proper Operational and Customer Service support to enable station to meet the Cargo Target. Ensure full compliance at all times with all Safety and Security Regulations and procedures as per Host State and Company Requirements. Identify needs and improve Cargo Service and operational performance for station.

Accountabilities

Support the immediate supervisor in developing operational plan and to provide quality customer service and surpass revenue targetsLiaising with Local Ground Handling Agents and with Head office Cargo Department to ensure/ enhance a high quality service provided by QR both import and export.To oversee the GHA routines in order to pursue smooth running of operational activities.Support import Customers for clearance of their cargo.Liaising with HQ DOH and/or origin stations for necessary support.Flight planning with maximum utilization of the Flight Capacity, Control and Operation Export & Import. Maintain a close coordination between QR Space control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on aircraft.Coordination with customers/ Cargo Claims representatives at Head Office, handling of discrepancies at stations and in all Administrative Issues related to stations.To disseminate all Cargo related information for updating customers regarding customs, governmental and health authorities rules and to HO to comply with regulations and to avoid penalties, destruction, etc.Ensure that notifications are sent officially on Cargo Arrival Information, to Freight forwarders/ agents/ direct customers to ensure the Cargo does not stay under airlines custody for long period, avoid damages and for space availability at the warehouse.

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