The Lifestyles Governance and Business Operations team is responsible for leading efforts to shape operational excellence. We partner with teams across the firm, including other Card and Connected Commerce pillars, functional partners, and stakeholders from legal, risk, controls, and compliance to maintain an effective oversight and controls environment in accordance with the Firms standards.
 

As a Senior Business Operations Associate within the Lifestyle organization, you’ll take ownership of centralizing and managing Third Party Oversight (TPO), while also getting involved in a variety of business operations projects. You’ll have the opportunity to build a TPO governance framework, oversee relationships with external vendors, keep scorecards and risk assessments up to date, ensure timely payment of invoices, and make sure contract renewals and compliance requirements are handled smoothly. Your work won’t stop at vendor management—you’ll team up with colleagues in sales, marketing, product, finance, and enablement to strengthen relationship management, help roll out new initiatives like a social media listening program, and find ways to improve how we operate. If you’re looking for a role where you can work across different teams, stay organized, and make a meaningful impact, this position offers plenty of variety and the chance to contribute in many areas of the business.

 

Job Responsibilities

Build and implement a Third Party Oversight (TPO) governance framework for the Lifestyle organization Maintain and monitor relationships with external vendors, ensuring compliance and performance standards are met Track and update vendor scorecards and risk assessments to proactively identify and address any issues Support contract renewals and documentation, working with sourcing, legal, and compliance teams Coordinate with finance for vendor invoicing, budgeting, and payment processes Assist with onboarding and integration of new vendors, collaborating with product and technology teams Provide regular updates and reports on vendor performance, risks, and contract status to stakeholders Support Salesforce enablement initiatives by partnering with sales, marketing, and enablement teams to optimize CRM usage and drive adoption across the Lifestyle organization Monitor data integrity and ensure accurate information is maintained within Salesforce, supporting compliance and operational reporting needs Contribute to new initiatives, such as launching a social media listening program, supporting relationship management, and enabling operational improvements across the organization Participate in process improvement projects to enhance efficiency and effectiveness in business operations

 

Required Qualifications, Capabilities, and Skills

4+ years’ experience in business operations, vendor management, procurement, or contract administration Strong organizational skills and attention to detail Ability to manage multiple priorities and work cross-functionally Analytical skills to assess vendor performance and risk Excellent communication skills for collaborating with internal teams and external vendors

 

Preferred Qualifications, Capabilities, and Skills

Experience with vendor scorecards, risk assessments, or contract renewals Familiarity with finance processes (invoicing, budgeting) and compliance requirements Experience supporting Salesforce enablement, including user training, process optimization, and reporting Proficiency with project management tools and techniques