We are seeking a strategic and results-oriented Senior Business Manager to lead the overall business management of the IT function. This role will be responsible for driving operational excellence across key areas including contract and vendor management, business relationship management, IT performance monitoring and reporting, support for IT strategy and program execution, ensure structured and transparent resource planning , and employee engagement initiatives. The ideal candidate will possess strong analytical, communication, and leadership skills to coordinate cross-functional efforts and align IT operations with business goals. **Position Responsibilities:** + Lead and manage overall IT business operations, ensuring alignment with strategic objectives. + Oversee contract and vendor management processes, ensuring compliance, cost-effectiveness, and performance tracking. + Drive business relationship management to strengthen collaboration between IT and business units. + Monitor and report on IT performance metrics, providing insights to support continuous improvement. + Support the execution of IT strategy and key programs by coordinating planning, tracking, and reporting activities. + Lead IT employee engagement initiatives to foster a positive and productive work environment. + Manage the Quarterly Increment Planning (QIP) portfolio, ensuring effective resource planning and governance. + Develop and maintain dashboards, reports, and communication tools to enhance transparency and decision-making. + Identify and implement process improvements to optimize IT operations and service delivery. + Serve as a liaison between IT leadership and other stakeholders to ensure alignment and accountability. **Required Qualifications:** + Bachelor’s degree in Business, Information Technology, or a related field; MBA or equivalent is a plus. + 8+ years of experience in IT business management, operations, or program management roles. + Proven experience in managing vendor contracts, performance reporting, and cross-functional coordination. + Strong analytical skills with proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Excel). + Excellent communication and stakeholder management skills, with the ability to influence at all levels. + Experience with strategic planning, workforce management, and IT governance frameworks is highly desirable. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido