Sentara is hiring a Senior Business Analyst - Remote!

OverviewThis position is responsible for the implementation and support of quality initiatives within assigned areas. Provides subject matter expertise related to quality initiative implementation, reporting and analysis. Is a liaison between internal/external customers and Information Technology for business definition, scope, testing and implementation to ensure quality, efficiency, effectiveness, and customer knowledge to improve business practices. Possesses a high degree of operational knowledge as it relates to customer operations in claims, system administration, expansion business, and member enrollment.
The ideal candidate will be a detail-oriented analyst with strong data and SQL skills to support projects, issue resolution, and business insights. The perfect candidate will extract, analyze, and interpret data from multiple systems to inform operational decisions and drive performance improvements. Strong problem-solving, communication, and collaboration skills are essential. The candidate will play a critical role in project management and implementation.

 EducationBachelor's Level Degree (Preferred)

Certification/LicensureNo specific certification or licensure requirements

ExperienceThree years of related experience will be in one of the following areas: Operations, IT, or Reporting (Required)Contact Center experience (Preferred)Experience with data visualization tools such as Power BI or Tableau (Preferred)Project Management experience is a plusExperience working with data, data analysis, and SQL is highly preferred