At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The International Card & Services Technology (ICST) Executive Office drives strategic initiatives, operational excellence, and impactful communications across the ICST organization. Our mission is to foster collaboration, innovation, and continuous improvement in support of American Express’s global business. 

Join the ICST Executive Office as a Senior Associate, Program Management, reporting directly to the Manager Assistant (MA). This role is pivotal in supporting executive operations, driving strategic projects, and enhancing engagement throughout ICST. 

Key Responsibilities 

Executive Support 

Support the ICST VP’s portfolio, ensuring alignment with organizational goals and priorities. 

Manage portfolio financials and governance, including budgets, resource allocation, and compliance. 

Assist the Manager Assistant with executive office operations and ad hoc projects. 

Monitor project performance against goals, adjusting plans to ensure successful outcomes. 

Prepare reports and updates, keeping stakeholders informed and documentation current. 

Provide inputs to pressure test plans for feasibility, capacity, and risk. 

Contribute to the full life cycle of projects from concept to delivery. 

Collaboration & Coordination 

Drive cross-functional collaboration with the wider ICST leadership team. 

Collate and share information across ICST processes to ensure alignment and transparency. 

Facilitate stakeholder engagement and support organizational change initiatives. 

Process Improvement & Risk Management 

Identify opportunities for improvement and efficiency within ICST processes. 

Lead and support organizational change and continuous improvement initiatives. 

Proactively manage risks, ensuring mitigation strategies are in place. 

Communications 

Draft and deliver impactful communications and presentations for the ICST organization. 

Create and maintain internal communication platforms using Amex tools (e.g., The Square, Confluence) to enhance information flow. 

Professional Development & Mentoring 

Pursue ongoing learning and professional development opportunities. 

Support and mentor junior staff or cross-functional teams as needed. 

Minimum Qualifications: 

The individual must be highly motivated, organised, flexible and proactive. Additional qualifications include: 

Excellent attention to detail and organisation skills 

Highly collaborative and comfortable interacting with people of all levels 

Ability to juggle multiple tasks and deadlines in fast paced environment 

Effectively navigate within American Express, with understanding of Amex businesses, processes, and operations 

Strong written and verbal communication skills 

Curiosity and eagerness to learn with a confidence to challenge the status quo 

Demonstrated ability to remain calm under pressure and be flexible when faced with changing priorities 

Humility and a willingness to get “stuck in” to tasks when support is necessary 

Able to deal with confidential information without exception 

Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries 

Bonus incentives 

Support for financial-well-being and retirement 

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

Generous paid parental leave policies (depending on your location) 

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

Free and confidential counseling support through our Healthy Minds program 

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.