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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

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How will you make an impact in this role?

Associate- Digital Product Management (Product Operations)
Product Operations is an emerging discipline designed to help product teams operate as effectively as possible. The role builds a foundation of excellence through business process excellence, proliferation of best practices, and MIS/reporting.
Product ops can be looked at as the “backbone of product-led growth” and is ultimately responsible for ensuring product teams are set up to scale consistently and with low friction. When done right, Prod Ops has the power to transform the efficiency of the entire product team by streamlining critical processes and facilitating better communication across the whole organization. Moreover, these steps, in turn, help product teams to build even better products that deliver success to organizations.
This Product Ops leadership role devotes full attention to the bigger picture by applying operational focus & discipline to the entire Product Development team. This role will enable & ensure the rest of the team—Product Managers, Product Owners and Product Delivery Managers can perform under the best possible circumstances.
Responsibilities
A digital product manager would support product operations team by: 

Streamlining core foundational processes, for example – Product Design & Development, E2E Testing, logging, Release Management practices, Reporting and governance, Documentation, Collaborating with all product teams, collating and maintaining product health charter for the teams, Issues tracking and reporting, dashboards and automations etc.Finding breakdowns and optimizing business/operational processes to streamline product development – PI Planning, Continuous Delivery, Fast TrackTracking and improving the Product Health across multiple functional areas within Risk Product Development team

 

The person would also be expected to:

Drive focus and prioritization of non-functional backlog by working with Journey and platform product teams. Cordinate prioritization and communication with Band 40+ product leaders across RPDS Product Development teams.Release Management – Ensure timely execution of release via release managers in US and India. Provide thought leadership to improve release processes and work-life balance of colleagues.Focus on Control Management initiatives - ensuring timely tracking and governance of OREs/CAPs within RPDSDrive significant productivity gains in Product Management by tracking throughput & efficiency metrics & finding opportunities to improve.Help sustain optimal work-life balance across a global teamOptimize Colleague Experience by designing relevant trainings, gathering feedback via roundtables, surveys etc.

Strategic Planning & Communication - Product & Tech scrum team capacity planning & location strategy, Communication Strategy across product teams, Trackers/Dashboards for Product Development.

 

 

Qualifications
 

The successful candidate will have:
 

1-3 years of experience in digital product operations, product management, control management, or project/program management. Experience in process excellence/leadership role in a product or operations organization.

Solid understanding of the needs of product management is key, as well as a strong process orientation and the ability to look ahead and think critically about where disconnects and breakdowns happen and avoid those outcomes.

A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset.Also,

Loves dealing with fast pace, changing needs, and limited resources. The ability to set a high bar for your team and empower them to achieve great resultsA “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaborationEnthusiasm and passion for great platforms, products and services and an ability to articulate platform functionality; ·User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems.Excellent communication skills with the ability to engage, influence and inspire partners to drive collaboration and alignmentHigh degree of organization, individual initiative and personal accountability;An ability to solve complex problems and a highly analytical approachEngineering degree and/or MBA or a related technical discipline required
 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.