Our client, a leading financial services organization, is seeking a Senior Application Support Engineer to join their team. As a Senior Application Support Engineer, you will be part of the IT Operations supporting the Customer Facing Platform Technology (CFPT). The ideal candidate will demonstrate proactive problem-solving, strong communication skills, and the ability to work independently, which will align successfully in the organization. **Job Title:** Senior Application Support Engineer **Location:** Charlotte, NC **Pay Range:** **What's the Job?** + Utilize monitoring tools to proactively identify and research potential production incidents. + Respond promptly to alerts regarding potential production issues. + Escalate complex problems to advanced support teams for resolution. + Perform trending and analysis using monitoring tools to prevent service interruptions. + Support environment routing, cycling, and implementation of splash pages, ensuring smooth operations. **What's Needed?** + 3-5 years of experience in IT production support or a similar role. + Proficiency with monitoring tools such as Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI. + Experience with .NET Core, Java Virtual Machine, and Windows environments. + Basic understanding of ITIL/ITSM frameworks and certifications such as ITIL Foundation or Intermediary. + Ability to work in non-contiguous shifts, including weekends if necessary. **What's in it for me?** + Opportunity to work in a dynamic, global team environment. + Engagement with cutting-edge monitoring and automation technologies. + Professional growth through exposure to diverse IT support processes. + Competitive pay rate aligned with your expertise. + Work in a supportive organization committed to diversity and inclusion. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.