Job Description:

JOB LOCATION: 300 North Point Parkway, Alpharetta, GA 30005 [Hybrid position]

DUTIES: Work as a liaison and escalation point for clients and other IT organizations as a subject matter expert across the business and applications towers for the business processes they represent. Root cause analysis and resolution. Responsible for the uptime and availability of supported applications as well as managing the deployment of application upgrades in the pre-production and/or test or production environment. Work closely with COE and development organizations for any defects, upgrades, or enhancements. Monitor application availability, or end to end application performance and metrics. Manage application availability issues, CBS ownership, application productivity, end to end business flowthrough, work user issues associated with customer ordering, provisioning, and service assurance, and help to coordinate integrated problem resolution. Solve non-routine problems by independently applying judgement to established analysis and standard approaches for CBS business issues and transaction flow thru issues. Provide administration of the tools necessary to support the CBSs: supports, test, and configures performance tools. Identify areas for improvement and develop action plans to improve CBS and application performance. Participate in the established ITO problem management process. Utilize UNIX, Linux, Shell, Azure, Snowflake, and Databricks. Utilize DevOps, continuous integration and configuration management.

REQUIREMENTS: Requires a Bachelor’s degree, or foreign equivalent degree in Computer Engineering or Computer Science and 5 years progressive, post-baccalaureate experience in the job offered or 5 years progressive, post-baccalaureate experience in a related occupation utilizing UNIX, Linux, Shell, Azure, Snowflake, and Databricks; utilizing DevOps, continuous integration and configuration management.  

Our Senior App/Prod Supports earn between $131,040 - $159,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits:
· Medical/Dental/Vision coverage
· 401(k) plan
· Tuition reimbursement program
· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
· Paid Parental Leave
· Paid Caregiver Leave
· Additional sick leave beyond what state and local law require may be available but is unprotected
· Adoption Reimbursement
· Disability Benefits (short term and long term)
· Life and Accidental Death Insurance
· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
· Employee Assistance Programs (EAP)
· Extensive employee wellness programs
· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone    

Weekly Hours:

40

Time Type:

Regular

Location:

Alpharetta, Georgia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-78041 Date posted 08/14/2025