Job Title: Dotcom Senior Analyst - Marketplace
Location: Bangalore
Job Department: Digital Operations

When it fits, you feel it. JCPenney is one of the nation’s largest apparel and home furnishing retailers, and we're dedicated to fitting the diversity of America with unparalleled style and value. Working at JCPenney gives you the opportunity to help create meaningful experiences for the millions who shop at our more than 670 stores and jcp.com. We believe in quality that can be felt, fabrics that your skin loves, colors that go with you, and sizes and prices that invite you to buy for the whole family. We're looking for motivated, talented individuals who can emerge as Warriors in our organization. Find your fit at JCPenney.

Role Summary:

The Sr. Analyst will be responsible for supporting third-party sellers to optimize marketplace performance on JCP Platform. This role focuses on seller onboarding, performance optimization, issue resolution, and strategic support to enhance seller success and marketplace growth.

Key Responsibilities:

•    Seller Evaluation, Onboarding & Support 
•    Guide new sellers through onboarding, item setup, and catalog optimization.
•    Ensure compliance with marketplace policies and listing standards.
•    Provide proactive support to resolve seller issues and improve experience.
•    Performance Analysis & Optimization
•    Monitor seller performance metrics (GMV, conversion, fulfillment, etc.).
•    Analyze traffic, sales, and operational data to identify growth opportunities.
•    Recommend actions to improve discoverability, offer quality, and account health.
•    Collaborate with cross-functional teams (Product, Tech, Customer Success) to streamline seller operations.
•    Maintain scalable support systems and documentation.
•    Support business development efforts by identifying high-potential sellers.
•    Contribute to marketplace strategy through insights and feedback loops.
•    Advocate for seller needs and platform enhancements.

Qualifications:

•    Bachelor’s degree in Business, Analytics, Computer Science, or related field.
•    5–7 years of experience in marketplace operations, seller support, or analytics.
•    Strong communication and stakeholder management skills.
•    Ability to work independently in a fast-paced, remote environment.

Preferred Skills:
•    Experience managing large catalogs (10K+ SKUs).
•    Worked US seller support marketplace.
•    Knowledge of service management frameworks.