The Team

This role is part of Marsh & McLennan Companies Corporate which serves as an internal business function providing infrastructure and operational services to our family of companies. Through a shared vision and best practices, we provide efficient and sustainable solutions to meet internal customer business needs.

This position is part of the Network and Security Infrastructure team, leveraging operations management tools such as Datadog, Logicmonitor, BigFix, Alertsite, xMatters Netbackup and other miscellaneous IT (Information Technology) toolsets. 
You will be expected to increase system stability and expand the group's services by offering a vastly improved level of service with respect to System Hosting, Network Operations, and Cyber Security Operations.

The Role
Your role as a Senior Analyst will include direct monitoring for incident management in all three facets of level 1 operations, completing changes to the environment and providing escalation to various teams in the infrastructure organization. Troubleshooting escalated issues and working with Shift Managers on escalated issues.
As a Senior Analyst you will be tasked with Network, Server and Cybersecurity level 1 support across the MMC infrastructure.

We will count on you to:

Provide continuous and consistent management reporting on the status of issues, actions, and resolutions;Manage severity 1 incident calls and report to appropriate management and teams;Provide technical support for all systems and applications hosted in the Global Data Centers, ensuring all systems are managed and that all support services are meeting defined business service levels for Network, Server and Cyber Security;Maintain patching compliance to avoid risks of system outages or compromised data;Communicate ideas and information effectively via oral and written communication to globally diverse audiences;Assist with operational and infrastructure related projects for related to server, network and cyber initiatives;Monitor assigned incident queues and change queues in ITSM system;Monitor ticketing queues for regular turnover up-dates on a daily basis;Review incidents, changes and requests for updating and escalation;Adapt and adjust to changing priorities both independently and in a team;Monitor strict compliance in accordance with MMC Technical standards, policies and procedures;Provide escalation of severity 1 issues to management timely and appropriately;Provide support for requests related to accounts for various applications including: Kiteworks, Zscaler, Globalscape and other Level 1 managed applications such as Cisco, F5, PaloAlto, NetBackup, ServiceNow, BigPanda, Datadog, BigFix, LogicMonitor, InfoBlox, xMatters, UNIX/Linux, Windows, AS/400.

What you need to have:

Min 2 years hands on experience in a technical infrastructure operations/data center environment;Server OS (Operating System) support – Windows, Linux, Container Support;Prior experience with monitoring tools;Strong verbal and written communication both in English & Romanian is vital;Bachelor degree in computer or network science or related field from an accredited university;Technical and hands-on experience supporting multi-platform server and application environments;Knowledge of ticketing systems and monitoring applications;Data Circuit Vendor Support, Application and Load-balancer support;Strong process development and service delivery principles;Knowledge of backup technologies;Demonstrated ability to work in a large global company and or complex IT environment;Hybrid working availability;

What makes you stand out?

Basic knowledge of routing and switching (Network certifications A+ Network+, CCNA), network support – Cisco, PaloAlto , Aruba, F5;Firewall rule support, troubleshooting, adds, and removals (PaloAlto experience  +);Experience with Change Control Ticketing, Incident Reporting and Ticketing (ServiceNow experience a +);

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders;We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);Performance Bonus scheme;Matching charity contributions, charity days off, and the Pay it Forward charity challenge;Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;

Shifts: Sunday through Wednesday (10 hours shift)

                    Wednesday through Saturday ( 10 hours shift)
#4workingdaysweek

Key Challenges

Understanding varied and diverse platforms and technologies Server, Network, and Cyber Security;Remote access experience working in a fast-paced technical environment;Ability to understand server application down impact and manage all issues to resolution;Ability to understand Network down impact and manage all issues to resolution;Ability to understand Cyber Operations impact and manage all issues to resolution;Ability to work in a fast paced environment;Understand and follow established processes and procedures;Ability to manage/run conference calls on technical severity issue with varying levels of personnel;Understanding of incident management and escalation process;Strong process and service delivery principles;

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.