At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It is also offers a range of small business banking and B2B solutions.

How will you make an impact in this role?

The Senior Analyst, Contractor Operations supports the execution and operational backbone of the Marketing Contractor Program within defined frameworks to ensure accuracy, consistency, and compliance. This role owns repeatable, functional, and time-sensitive processes required to scale contractor and MOA (Marketing Operations Analyst) leader support, enabling leadership to focus on strategic change, Flywheel adoption, risk mitigation, and workforce enablement.

What we are looking for:

    A strategic operator who can manage scaled programs with measurable impact.    The ability to lead third-party vendors/agency partnerships. Experience ideally in a marketing or operations context.    Clear communicator with the ability to synthesize complex information and drive clarity across teams.    Comfort with KPIs, dashboards, and performance data to manage workforce outcomes.    An operations-minded team-worker who balances speed with structure and rigor

Key Responsibilities:

    Execute contractor and MOA operational workflows including hiring cycles, onboarding, and offboarding.    Maintain contractor rosters, systems, documentation, and SOPs.    Coordinate interview logistics, vendor communications, and onboarding tasks.    Support foundational reporting and KPI inputs aligned to governance requirements.    Partner with vendors and internal teams to ensure consistent, compliant execution.    Strategize GCS Marketing Contractor Program Office evolution, ensuring structure, governance, and best practices are embedded across the entire contractor lifecycle. Champion continuous improvement and alignment across internal stakeholder groups.

Minimum Qualifications:

    Relevant years of experience in program management, operations, marketing strategy, or workforce planning    Experience managing or influencing external vendors or staffing partners    Strong analytical and communication skills; ability to drive alignment across senior stakeholders    Experience designing scalable programs and frameworks in fast-paced, matrixed environments    Proven track record of improving operational effectiveness and driving accountability across distributed teams    Comfort working across multiple systems and tools simultaneously, with the ability to learn new platforms quickly and apply standardized processes consistently.    Strong attention to detail and organizational skills, with a demonstrated ability to manage high-volume, time-sensitive tasks while maintaining accuracy and follow-through.

Preferred Qualifications:

    Hands-on experience working with Airtable or similar workflow / database tools (e.g., Smartsheet, Monday.com), including maintaining records, managing views, and supporting basic automations or reporting outputs.    Strong proficiency in Microsoft Excel, including use of formulas, filters, pivot tables, and data validation to support tracking, reconciliation, and reporting of operational workflows.    Demonstrated experience managing complex calendaring and scheduling using Microsoft Outlook, including coordinating interviews and meetings across multiple stakeholders, time zones, and external partners.   Familiarity with marketing execution platforms or marketing operations tools (e.g., Adobe Journey Optimizer, Adobe Campaign, Salesforce Marketing Cloud, or comparable systems), with an understanding of how operational inputs support campaign execution.    Experience supporting hiring, onboarding, or workforce operations in a regulated or process-driven environment, with attention to documentation, timelines, and compliance requirements.

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.