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Come join us to create what’s next. Let’s define tomorrow, together.

Description

Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

Job overview and responsibilities

Core Purpose: Provide analytical rigor and strategic decision support to US-based leaders by sizing opportunities, evaluating initiatives, and delivering clear, insight-driven recommendations through strong asynchronous partnership.

Analytical & Technical Skills

Advanced SQL skills with ability to independently extract, validate, and reconcile operational datasetsExperience building automated dashboards (Tableau / Power BI / Looker) with minimal manual upkeepExperience automating data workflows using Power AutomateStrong analytical modeling skills (scenario analysis, sensitivity analysis, trade-off evaluation)Ability to work with incomplete or imperfect data and clearly document assumptionsComfort operating across multiple data sources (ops, CX, financial, policy)

 

Strategic & Problem-Solving Skills

Structured problem-solving mindset (hypothesis-driven, logically rigorous)Ability to size opportunities (impact, cost, operational feasibility)Experience building decision-support analyses (not just reporting)Can evaluate initiative success using leading and lagging indicators

Ability to translate data insights into clear recommendations and next steps

 

Operational & Requirements Skills

Ability to understand and model real-world operational processesExperience documenting:Current-state processesFuture-state designsBusiness and metric requirementsAbility to assess whether proposed solutions will scale operationallyStrong attention to policy adherence and risk considerations

 

Communication & Collaboration (Async India to US)

Exceptional written communication skills; able to produce exec-ready artifactsExperience working with US-based stakeholders in an asynchronous modelAbility to clearly articulate insights, assumptions, risks, and open questionsComfortable receiving feedback with limited real-time interactionStrong documentation and version-control discipline

 

What Success Looks Like

US-based leaders come to meetings prepared with clear insights and optionsStrategic decisions are faster and better-informedDashboards are trusted, automated, and insight-drivenAnalysis influences outcomes, not just awareness

 

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.  This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

QualificationsWhat’s needed to succeed (Minimum Qualifications):

 

Bachelor's degree or 4 years of relevant work experience3+ years of experience in data analysis, preferably within the airline or logistics industryProficiency in data analysis tools and softwareStrong analytical skills and attention to detailExcellent communication skills, with the ability to translate complex data into actionable insightsMust be legally authorized to work in India for any employer without sponsorshipMust be fluent in English (written and spoken)Successful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

 

What will help you propel from the pack (Preferred Qualifications):

 

Bachelor's degree