Job Title:

Senior Account Manager with English language

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. 
 
We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. 
 
Join us ! 

We are seeking a proactive Customer Success Account Manager to manage customer relationships, ensure satisfaction, and drive successful service delivery. This role requires strong communication skills, attention to detail, and collaboration with various teams. ​

What the role looks like: 

Identify trends, dependencies, and failures to provide proactive solutions.​

Monitor trending incidents to engage in proactive upgrades and address common themes.​

Collaborate with account team peers to develop account plans and engage customers in strategic alignment discussions. ​

Chair weekly meetings with Incident Managers (IM) to identify and implement improvements.​​

Build relationships with key customer stakeholders and decision makers to ensure effective solution planning, delivery, and governance.​

Conduct Service Hub customer training sessions.​​

Prepare escalation summary reports.

Maintain Power BI reporting by summarizing and providing key insights across all customer engagements.​

Track and analyze account metrics.

Your profile:

3+ years/8+ years in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management.​​

Fluent level of English – written and spoken;

Microsoft or competitor equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, M365, D365, AI). ​

Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent.​

Strong analytical and problem-solving skills with excellent communication and interpersonal skills.​

Solid knowledge of MS Office programs. 

What we offer: 

Happiness programs and internal social events   

Mentoring, training, and career development programs  

Additional medical plan: health and dental care (fully covered by the employer) 

​Voluntary Sport Card (Multisport) 

Monthly food allowance 

Birthday Time Off   

Volunteer Time Off 

Please send us your CV in English. 

Only short-listed applicants will be contacted. 

All applications will be treated as strictly confidential. 

Help us G.R.O.W. Join us 

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time

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