We’re looking for motivated, engaged people to help make everyone’s journeys better.

Gategourmet is a leading global provider of a full range of catering services for primarily the airline industry. The focus is on culinary and operational excellence – and consistently providing the highest quality products and services tailored to strengthen the brand of our customers. Working with our customers and business partners, we create innovative offerings that delight the senses and make for a memorable dining experience, in the air and on the ground.

Gategourmet Amsterdam is part of Gategroup, the global leader in airline catering, retail-on-board and hospitality products and services. Gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, it delivers operational excellence through the most extensive catering network in the aviation industry, serving more than 700 million passengers annually from over 200 operating units in over 60 countries/territories across all continents.

Your role

We are currently looking for a Senior Account Manager who will get full responsibility of a key strategic customer. Reporting to the Commercial Director, this role will proactively interface with the customer as per the agreed governance, including reporting on service KPIs, menu development, pricing and operational requirements where applicable.

Working with all key internal stakeholders, your role will ensure the delivery of service KPIs, culinary strategy, budget costings and commercial projections are met. The role requires both tactical and operational hands-on mentality and streamlining processes. From a customer perspective, you will be the key person for all aspects of the contract: operationally and strategically and with cross functional departments nationally and internationally.

Additional responsibilities and duties

Overall leadership of the account management function across the business, including but not limited to, customer contract management, budget, financials, and profitability, CPI and SLA’s.

Stakeholder management and influencing:Working with the customer to deliver change in culinary and operational servicesWorking closely with the internal stakeholders, Masterdata, Finance, Operations & menu development teams to ensure delivery of the customer scorecard and SLAKey player in their local Opex AMS team, collaborating on continuous improvement projectsCustomer contract renewal: working with the commercial director, taking the lead on pre-assigned tender management processes.Reporting to the Commercial Director on:Weekly Customer Status update, i.e., menu changes, price changes, revenue / CM1 outlook (by month) vs budget.Attend and report against monthly debt management reviewManage customer audits with the respective operations team.Manage monthly customer performance review meetings. Prepare performance analysis based on data provided by the customer data analyst. To include responses to customer and onboard crew feedback and, where necessary, service recovery plans.Manage menu presentations, including follow up minutes and actions. Present and agree on all pricing submissions to the customer post internal validation with OP&C, Finance and Commercial Director.Work with Menu development to ensure they accurately build the Menu Grid. Validate and sign off the Menu Grid with OP&C, ensuring that ongoing changes are updated and captured by the Commercial team and data customer analyst.Work with the Procurement team to ensure they accurately build the product pricing files and sign off as part of the internal validation process.Proactively engage Operational unit managers to ensure business change is activated and address known service delivery issues.Validation of customer invoices against the Gate Gourmet ERP system:check forecast invoice reports to avoid system and invoicing mistakesensure that we are invoicing for all agreed costs and customer billing systems are aligned with GG invoices.Responds to airline comments or complaints in a timely manner. Manages to a customer-specific set of KPI’s (e.g., delays, complaints, audit results)Participates in weekly meetings with the team to share best practices and drive for issue management.Drive continuous improvement and innovation, challenging the status quo for the benefit of the customer and overall business objectives.

Profile

Excellent verbal and written communication skills in both Dutch and EnglishBachelor’s degree in business management, Business Economics, Marketing, or a related fieldMinimum of four years’ experience in account and/or operations management, with a strong focus on customer service excellenceExperience within the airline catering industry is a significant advantageStrong stakeholder management capabilities, with a proven ability to build and sustain long-term client relationshipsDemonstrated experience managing large accounts and effectively prioritizing tasks in a fast-paced operational environmentStrong analytical skills, with experience leveraging KPIs and performance metrics to drive continuous improvementProactive, hands-on approach combined with excellent problem-solving and decision-making abilitiesExperience working in an international and multicultural business environmentFlexibility to work outside standard hours when required to support operational demands

Our offer

Competitive salary, aligned with your experience and expertiseShort-Term Incentive Plan (STIP) with a bonus potential of up to 10% of annual salary8% holiday allowance25 vacation days plus 5 additional management daysAttractive pension scheme with no employee contributionAs part of gategroup, you’ll benefit from excellent career development opportunities both within the Netherlands and internationally, supported by online learning programs, coaching, and leadership development trainingOpportunity to work within a culturally diverse and international team

Requirements:

The possibility to apply for a Certificate of Conduct (VOG) and a Certificate of No Objection (VGB) (mandatory requirement)Willingness to undergo screening by the Royal Netherlands Marechaussee (for this, it is important that you have lived consecutive in the Netherlands for the past eight years)No criminal record

If you want to be part of a team that helps make travel and culinary memories, join us!