Position Summary...

What you'll do...

Job Description

We’re building Walmart Data Ventures from the ground up, and Design Research is critical to our foundation. Our data products serve millions of customers, suppliers, and associates across our unique user ecosystem. Join our mission of crafting world class data experiences with them, for them. We balance discovery with delivery to establish north stars while delivering incremental value to our customers. As a Senior User Researcher, you’ll help define and lead research strategy and execution. We work hard to understand the people we’re designing for, and to deliver useful and usable products that delight. You’ll work alongside partners in Product Design, Product Management, Data Science, and Engineering to deeply understand how users think and act and translate those insights into clear recommendations that guide product and experience strategy.What you'll do Lead strategic and tactical research projects, conducting studies from generative research to usability testing to inform and refine product and experience directionApply diverse research methods such as interviews, surveys, usability testing, and ethnographic studies to uncover how users navigate the full-service experience, across systems, tools and peopleLeverage user findings and stakeholder input to identify pain points, opportunities, and unmet needs across channelsTranslate research into actionable frameworks such as journey maps, service blueprints, and opportunity maps that help teams build a shared understanding and drive decision makingPartner with product teams to identify research questions, design studies, and inform product strategy and design decisionsFoster a culture of user empathy and human-centered design across the company to help teams prioritize user needsIdentify and communicate high-value opportunities for teams to focus on and drive towardFacilitate workshops that bring cross-functional teams together to align on research findings, co-create future-state journeys, and drive prioritizationEncourage non-research team members to actively participate in the research process, fostering a shared understanding of user needs

Qualifications: Expertise in a variety of research methods, such as usability studies, interviews, surveys, user testing, and ethnographic research Demonstrated ability to work collaboratively in a cross-functional team environment and influence product strategy and design decisionsAbility to work independently and manage multiple projects simultaneously Deep understanding of human-centered design and product development Bachelor’s degree with 5-7 years of professional research experience, or master’s degree with 3-5 years of professional research experience, or 7+ years of professional research experience Work samples that showcase your research experience and approach Bonus points for service design experience / interest

Perks and benefits: Beyond competitive pay, this role is eligible to receive incentive awards based on performance. Other great perks include 401(k) match, employee stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – by choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and belonging.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Hoboken, New Jersey US-10279:The annual salary range for this position is $108,000.00-$216,000.00

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Sunnyvale, California US-04396/San Bruno, California US-08848:The annual salary range for this position is $117,000.00-$234,000.00

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Bentonville, Arkansas US-10735:The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years’ experience in market research, business analysis, UX design research, or related area.
Option 2: 5 years' experience in market research, business analysis, UX design research, or related area.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Masters: Economics, Masters: Human Computer Interaction, Masters: Psychometrics, Masters: Statistics

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America