Job Title: Security Post Room Supervisor (X-ray specialist)
Location: London Canary Wharf 
Salary: £17.95ph

Shift Pattern: Monday to Friday 8am to 5pm, 45 hours a week (may require working Out of Hours weekdays and weekends day and nights)

Previous Corporate Security experience - Minimum 2 years Previous loading bay experience required; X-ray machine training is essential.

Job objectives and responsibilities

Supervise and manage post room staff Manage, process, sort, distribute and collect incoming and outgoing mail X-ray screening Post Room systems and equipment Ensure excellent customer service delivery Maintain operational standards Oversee and manage staff training, performance and appraisals Post room systems and equipment Company & client reports and documentation Operational compliance HR & staff performance Rostering Health and Safety Post Room KPI's and Service level agreements (SLA's) Incident and emergency response Housekeeping Innovations

 Main Duties include, but are not limited to

Operations

Support the Back of House/Logistics manager Process, distribute, collect all post deliveries and collections Manage continuity and consistency of service delivery Deliver high standard of customer service Manage & maintain all post room systems, equipment and supplies Manage staff training and development. Arrange suitable and required training Manage staff performance in accordance with Mitie HR policies and procedures Propose innovations and initiatives to improve service delivery, performance and reduce costs Conduct staff appraisals, Return to Works and regular 1-2-1s meetings Staff investigations and disciplines in accordance with Mitie HR policies and procedures Ensure KPI's and SLA's for the post room are always met or exceeded Ensure all health and safety policies and procedures are adhered Report, record and manage all health and safety matters (near misses, RIDDOR, accidents, incidents) Uphold great working relationships with Shard Quarter, service providers, contractors, occupiers and stakeholders Ensure staff display high standard of personal appearance and uniform including PPE X-ray screening of all post Clearly and accurately record data, produce reports and spreadsheets Effectively communicate with Mitie staff & management, service providers, client and stake holders Manage all systems and equipment, maintain full functionality and availability. Effectively report, address and resolve any faults, issues, repairs Maintain a clean, clear and tidy area at all times Effectively respond to and manage incidents & emergencies Periodically review, assess and evolve existing procedures, documentation and processes Respond proactively to any reasonable management request Understand and adhere to Mitie and client policies and procedures Full knowledge and application of compliance documentation – Assignment Instructions, Standard operating procedures, risk assessments, manuals, policies & procedures. Ensure staff are fully conversant of compliance documentation Manual handling Ensure PPE is utilised Assist loading bay team when required Conduct Patrols of back of house area

Person Specification

SIA Licence First Aid Trained X-Ray Trained - Provide certification  Ability to problem solve under pressure and multitask Excellent written and verbal communication skills Microsoft Office, Outlook, Word, Excel competent Excellent interpersonal skills, able to work on own initiative and as part of a team Highly responsive and proactive, able to own tasks from start to finish Take responsibility for own actions A willingness to learn and develop High standards of professionalism

 

Health and Safety responsibilities

Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;  the post holder has and will maintain an excellent record of attendance and timekeeping.