Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest.   In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success.   Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm.

What you will have an opportunity to do:

We are looking for a highly engaging, safety-focused, and customer-oriented individual to join our team as a First Shift Security Officer. The ideal candidate is professional, detail-oriented, and committed to creating a safe and welcoming environment for guests and team members. This role is essential in ensuring the security of our property while delivering exceptional service.

Schedule:

First Shift Hours: 7:00 AM – 3:00 PM (Must have weekend and holiday availability)

Training may occur on alternate shifts.

Your Role

Patrol the interior and perimeter of the hotel to identify potential safety and security risks.

Respond promptly to emergencies, including safety hazards, fires, medical situations, and threats to life or property.

Promote safe work practices and assist other departments as needed.

Conduct preliminary investigations into incidents and complete accurate reports.

Monitor visitors and vendors, issue badges, and maintain security protocols.

Assist with opening guest rooms and meeting spaces as needed.

Issue radios, master keys, and hard keys to employees.

Respond to fire panel activations, medical calls, and other incident alerts.

Complete daily activity and incident reports.

Provide courteous and professional assistance to guests and resolve issues promptly.

Perform other related duties as requested by management.

Qualifications

Previous security or hospitality experience preferred.

Strong attention to detail and ability to remain calm under pressure.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Knowledge of safety and emergency procedures a plus.

Flexible availability, including weekends and holidays.

What are we looking for?

Compensation:

$16.00

-

$19.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.