**Description:** **About the Role** We are seeking a highly accomplished and service-oriented Security Manager to lead all aspects of hotel safety, security, and loss prevention. This role is critical in safeguarding guests, colleagues, assets, and brand reputation while ensuring a seamless, discreet, and guest-centric security presence aligned with international luxury hospitality standards. The ideal candidate is a seasoned security professional with proven leadership experience in five-star hotels, strong local intelligence and networks, and the ability to balance firm enforcement with warmth, diplomacy, and discretion. Experience within Hyatt Hotels Corporation or a comparable luxury hotel brand will be a strong advantage. **The Ideal Candidate Profile** The candidate for this role will demonstrate the following: + A mature, confident, and composed security leader with at least 2 years’ experience as a Security Manager, preferably within luxury or five-star hotel environments. + Deep understanding of hotel security operations, including guest safety, VIP protection, investigations, emergency response, loss prevention, and crisis management. + Well-connected within Kenya’s security ecosystem, including law enforcement agencies, emergency services, private security firms, intelligence networks, and regulatory bodies. + Exceptional communication and interpersonal skills, with the ability to engage confidently with guests, senior leaders, government authorities, and frontline teams. + A demonstrated ability to balance a firm, disciplined security posture with a guest-centric and service-oriented approach, ensuring safety without compromising the luxury guest experience. + Strong leadership presence with the ability to train, mentor, and inspire security teams, driving professionalism, vigilance, and accountability. + High ethical standards, sound judgment, discretion, and the ability to remain calm and decisive under pressure. + Solid understanding of Kenyan security laws, hotel licensing requirements, and compliance standards. + Exposure to global brand standards, audits, and corporate reporting frameworks, with Hyatt experience considered a significant plus. **Key Responsibilities** **Leadership & Operations** + Lead and manage the hotel’s Security Department, ensuring 24/7 protection of guests, colleagues, contractors, assets, and information. + Set clear standards, procedures, and expectations in line with luxury hospitality and global brand requirements. + Conduct regular risk assessments and implement preventive measures to mitigate security threats and vulnerabilities. **Guest & Colleague Safety** + Ensure a visible yet discreet security presence that enhances guest confidence and comfort. + Handle sensitive incidents involving guests with professionalism, empathy, and discretion. + Lead emergency preparedness programs, including fire safety, evacuation drills, medical emergencies, and crisis response. **Stakeholder & External Liaison** + Maintain strong working relationships with local police, intelligence units, emergency responders, and private security partners. + Act as the primary point of contact for all security-related matters involving external authorities. **Compliance & Investigations** + Ensure full compliance with local laws, regulatory requirements, and corporate security standards. + Lead investigations into incidents, losses, or breaches, producing clear, factual, and timely reports. + Support internal audits, brand compliance reviews, and insurance-related matters. **Training & Development** + Recruit, train, and develop a highly professional security team aligned with luxury service standards. + Deliver regular training on security awareness, guest engagement, emergency response, and loss prevention. **Reporting & Risk Management** + Prepare detailed incident reports, trend analyses, and risk assessments for senior leadership. + Proactively identify emerging risks and recommend strategic security improvements. **Qualifications:** **Qualifications & Experience** + Minimum 2 years’ experience as a Security Manager, ideally within five-star or luxury hotels. + Formal training or certification in security management, risk management, or law enforcement is an advantage. + Strong operational knowledge of hotel security systems (CCTV, access control, alarm systems). + Experience working within an international hotel brand environment preferred. + Hyatt Hotels Corporation experience is a strong advantage. **Personal Attributes** + Calm, confident, and authoritative with excellent judgment. + Highly discreet, ethical, and professional. + Strong leadership presence with a service mindset. + Excellent written and verbal communication skills. + Culturally sensitive and emotionally intelligent. **Primary Location:** Kenya-Nairobi **Organization:** Hyatt Regency Nairobi **Job Level:** Full-time **Job:** Security **Req ID:** NAI000325 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.