POSITION: Security Manager    

DEPARTMENT: Security

REPORTS TO: Assistant General Manager

FLSA STATUS: Exempt, Salary

           

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Security Manager oversees 24/7 facility, daily and event operations of the security departments for the Grand Rapids Venues including, Van Andel Arena, DeVos Place, DeVos Performance Hall, and future Acrisure Amphitheater and Amway Stadium. The role ensures a safe, secure, and organized environment for guests, clients, talent, partners, staff, and assets while managing parking logistics, staffing, revenue reporting, and policy compliance. This position requires a strong leader who can create and enforce policies, enhance customer service, manage personnel, and work a flexible schedule that includes nights, weekends, holidays, and extended event hours.

Essential Duties and Responsibilities

Security Management

Directly supervises and oversees the contracted security staff and ensures the highest level of safety and guest service.Plans staffing requirements based on event needs, crowds, talent, and building operations.Conducts Risk assessments for all events utilizing the Legends Global Risk assessment tool.Supports and enforces security policies, emergency procedures, staffing guidelines, and standard operating practices.Acts as liaison with law enforcement, fire department, first responders, and regulatory agencies.Handles high-priority, sensitive, or emergency incidents personally or through designated leadership.Oversee contracted security providers performance, corrective action, training, coaching, evaluations, and professional development.Manages incident documentation, reporting, Lost & Found procedures.Manages, updates and creates policies and procedures as required by Legends Global best practices.Assists in development and monitoring of security budget and financial controls.

SUPERVISORY RESPONSIBILITIES

Will be assigned overtime.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience & Skills and Abilities  

Required

Associate degree in law enforcement or related fieldMinimum two (2) years of supervisory experience in event security ORMinimum five (5) years successful supervisory experience in security, law enforcement, or related discipline.

Preferred

Bachelor’s degree or graduation from accredited law enforcement academy.Experience managing a large public assembly facility (arena, stadium, convention center, etc.).

Knowledge, Skills & Abilities

Knowledge of:

Crowd management, incident response, access control, hazard mitigation, and safety protocols.Relevant local, state, and federal laws affecting venue and event security operations.Budget monitoring, staff scheduling, documentation, and operational planning.

Ability to:

Communicate effectively in person and in writing.Lead, coach, discipline, and motivate teams.De-escalate conflicts and handle sensitive incidents professionally.Work under pressure, multitask, and meet stringent event deadlines.Maintain confidentiality, integrity, professionalism, and fairness.

Skills:

Use of computers, radios, access control systems, CCTV, and communication tools.Operation of motor vehicles security equipment.

COMPENSATION

*Please enter your salary requirement when asked in the application

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site: DeVos Place, DeVos Performance Hall, Van Andel Arena, and future Acrisure Amphitheater and Amway Soccer Stadium.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks are performed with moderate supervision without assistance for 80% of the workday; pushing and pulling doors open, lifting, stooping, bending and lifting at least 50 lbs. Walking for long distances and standing for up to 85% of workday. This position may require work inside or outside of the building, as needed by events. Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. Employees may be scheduled to work until 12:00am or later. Must be able to pass background check. Employee should use precautions & follow safety guidelines.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.