Overview We Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. In Brazil since 1953, PepsiCo has well-known brands such as QUAKER®, TODDY®, TODDYNHO®, ELMA CHIPS®, RUFFLES®, DORITOS®, EQLIBRI™, GATORADE®, KERO COCO®, H2OH!®, PEPSI®, among others. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. Know more: PepsiCoJobs Join PepsiCo, dare for better. Responsibilities The Opportunity - Incident management - ensuring that incidents are resolved as quickly as possible, through palliative measures or bug fixes - Problem management - ensuring root cause analysis, addressing the action plan, implementing actions and measuring results - Change Management - ensure that the process is followed by bugs, problems and improvements that require changes to the production environment - Management of the AMS Brazil team, in addition to partnering with the Global team to ensure the stability and availability of applications, as well as compliance with SLAs agreed in contracts - Influencing users to implement Pepsico standard tools, as well as following defined processes - Performing business impact analysis for critical incidents Your Impact End-to-end commercial and consumer applications, supporting, monitoring and assisting users through globally defined processes, use of best market practices and ITSM Incident management - ensuring that incidents are resolved as quickly as possible, through palliative measures or bug fixes Problem management - ensuring root cause analysis, addressing the action plan, implementing actions and measuring results Change Management - ensure that the process is followed by bugs, problems and improvements that require changes to the production environment Management of the AMS Brazil team, in addition to partnering with the Global team to ensure the stability and availability of applications, as well as compliance with SLAs agreed in contracts Influencing users to implement Pepsico standard tools, as well as following defined processes Performing business impact analysis for critical incidents Qualifications Who Are We Looking For? Experience in application support. Knowledge of application development. Languages Advanced English (required). Spanish desirable.   If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. What can you expect from us:   Opportunities to learn and develop every day through a wide range of programs. Internal digital platforms that promote self-learning. Development programs according to Leadership skills. Specialized training according to the role. Learning experiences with internal and external providers. We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. Financial wellness programs that will help you reach your goals in all stages of life. A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.   We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.