Job Description An employer in the Columbus, OH area is seeking a Secret Desktop Support for a contract opportunity. This individual will be responsible but not limited to the following: will be supporting an intelligence alliance between multiple nations, handling technical issues related to email, chat, web access, infrastructure, user accounts, and other core IT systems. In this Tier 1 support role, you will receive tickets in ServiceNow that submitted from various sources, assess the nature of each issue in, and determine the appropriate next steps for resolution. This position requires an active Secret Clearance and will operate on a second‑shift schedule from 9 AM to 9 PM. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Active Secret Clearance 3+ years of working experience (IT preferred) Experience working with ticketing systems (ServiceNow, Remedy, etc) Bachelor's Degree (or 6 years of additional working experience in lieu of Experience with Intel Bachelor's Degree