About the Team:

You will be a part of the AI team, which is responsible for developing AI features at Helpshift. The AI team has built product features like AI Agents, Intent Detection, AI-Powered Answers, Agent Co-Pilot features, etc., by building our own ML models and leveraging Generative AI. The team consists of Full Stack Developers, ML Engineers, and Data Scientists.

Description:

• Work collaboratively with cross-functional teams to develop new features that enhance our product offerings and impact thousands of customer service representatives globally.

• Write scalable, maintainable, and clean code to meet performance and architectural standards.

• Ensure the technical feasibility of UI/UX designs, collaborating with designers to bring pixel-perfect designs to life.

• Create reusable code and libraries to optimize development efficiency and ensure code consistency.

• Optimize frontend and backend applications for maximum speed and scalability, continuously monitoring and improving performance.

• Identify bottlenecks, bugs, and performance issues, and proactively address them to ensure a seamless user experience.

Maintain code quality, organization, and test coverage, promoting best practices and code review.

• Conduct and participate in code reviews to ensure high code quality and adherence to coding standards.

• Provide guidance and mentorship to junior developers, fostering their growth and development.

• Stay up-to-date with emerging frontend and backend technologies and trends, exploring their potential application to improve our products.