At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.
Role OverviewAs a Screening & Applications Specialist, you are a key member of our Center of Excellence (COE), serving as the main point of contact for applicants from submission to move-in. In our fast-paced contact center, you manage high-volume calls, emails, and tasks with professionalism, empathy, and attention to detail. You guide applicants through the leasing process, ensuring a seamless, positive experience while maintaining accuracy and compliance. Partnering with community teams, you help deliver the best experience for every applicant.
The ideal candidate excels in a fast-paced, high-volume environment and approaches every applicant and community team interaction with calm, solutions-focused professionalism. If you are dependable, detail-oriented, and driven to provide exceptional service, you’ll make a meaningful impact on this team.
**THIS IN NOT A COMMUNITY BASED LEASING CONSULTANT ROLE.**
Oversee and manage all prospective applications from submission to approval.Serve as the main contact for applicants, guiding them through the lease process.Collect, verify, and maintain all required documentation for lease approval.Communicate clearly and proactively with applicants, responding to calls, emails, and chats with professionalism and empathy.De-escalate challenges with patience, problem-solving, and exceptional service.Ensure compliance with processes, guidelines, and proper pre-move-in requirements.Maintain and update lease data, CRM, and reporting tools to track applications, important dates, and community metrics.Issue adverse action notifications when necessary and follow through on all applicant communications. Qualifications High school diploma and equivalent industry experience 2+ years’ experience in sales, customer service, or contact center operationsExperience in the multifamily industry preferredExcellent verbal and written communication skillsProficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applicationsProficiency using CRM tools in a contact center environmentFlexibility to work weekends and/or extended hours as business needs requireBilingual (English/Spanish) proficiency is a plus About CortlandFounded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.
Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.
Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of
all persons hired to work in the United States.
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