Summary

Job Description:

Scheduler / Insurance Coordinator
Full-Time, Days

The Heart & Valve Clinic provides specialized cardiovascular care focused on the diagnosis, treatment, and long-term management of heart and valve conditions. The clinic partners closely with providers, diagnostic services, and external physician offices to ensure timely access to care, accurate coordination, and an exceptional patient experience.

Job Description:

The Scheduler / Insurance Coordinator supports daily clinic operations by coordinating patient scheduling, insurance verification, and referral management. This role serves as a key point of contact for patients, providers, and external offices, ensuring accuracy, compliance, and excellent customer service.

Key responsibilities include:

Greet patients and visitors in a professional and timely manner

Answer, screen, and route incoming phone calls using proper etiquette

Schedule patient appointments in accordance with clinic policies

Collect, review, and update patient demographic and insurance information

Obtain referrals, pre-authorizations, and payer notifications as required

Communicate appointment details, instructions, and reminders to patients

Coordinate with referring offices and internal departments to ensure timely care

Maintain accurate documentation within scheduling and registration systems

Address patient concerns and escalate issues as appropriate

Maintain patient confidentiality and comply with HIPAA regulations

Perform additional administrative duties as assigned

Requirements:

High School Diploma or GED required

Minimum of one (1) year of related experience required

Clerical or administrative experience in a medical office setting preferred

Benefits:

Tuition Assistance up to $6,000 annually

Company paid Maternity and Paternity Leave

5 days Paid Time Off available upon hire

Bereavement Leave (includes pets)

PTO Sell Back Program

Compassionate Leave Sharing Program (PTO Donation)

Employee Support Fund for employees in need of emergency financial support

Work Experience

Education

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.