Are you ready to join an organization where we focus on People First, have fun at work and make a difference in what we do? Dairyland is proud of our People First culture centered around appreciation, celebrating wins and collaboration. We’ve worked hard to ensure alignment between our culture and our processes and systems, learning and development and rewards and recognition programs. As a team, we work together to leverage the team’s diverse perspectives, ideas and experiences to deliver nothing less than the best. We are collaborative, transparent and committed to our People and their work experience, growth and professional development. **_Hiring Salary Range_** **_Level I: $75,500 - $113,300_** **_Level II: $86,900 - $130,400_** **_Level III: $99,900 - $149,900_** _Compensation is determined by a combination of factors, including but not limited to education, work experience, and certifications. The actual offer may vary, reflecting the candidate's unique blend of experience, educational background, and skill level._ **PURPOSE** **:** This position supports Supervisory Control and Data Acquisition (SCADA) and Energy Management Systems (EMS) essential to the operation of the DPC Bulk Electric System and member distribution electric systems. **ESSENTIAL JOB FUNCTIONS** **:** **Mission Critical Support:** + Assist in maintenance and recovery of reliable operation of assigned systems that are used to operate mission critical functions. + Provide on-call support outside of normal business hours, rotating with other staff. + Provide support for mission critical staff and systems, including after hours. + Maintain technical knowledge of diagnostic and recovery procedures + Assist with high availability and disaster recovery solutions for mission critical functions + Conduct maintenance and support activities in a manner that maximizes the availability of critical functions + Protect the integrity and security of data, controls, applications, systems and networks, in compliance with all applicable regulatory requirements and DPC policies. **SCADA/EMS Support:** + Assist with ongoing projects with operations, settlements, communications, engineering, member cooperatives, and other utility organizations. + Maintain distribution and transmission control system definitions for monitoring, control, logic, and user interfaces. + Verify integrity of all functions impacted by changes. **Application Administration Support:** + Assist primary application owners with support and troubleshooting SCADA/EMS adjacent applications, including data archives, demand response, meter reading, and energy accounting. + Maintain application definitions to meet changing operational and user requirements. + Provide instruction to users and cross-train with peers. Maintain technical and user documentation. **Other Essentials** **:** + Demonstrate integrity and high work standards as a member of the support team. + Provide remote and onsite support, occasionally traveling to offsite locations. + Escalate support and request items to appropriate technology staff or vendors when necessary, ensuring proper communication and follow-up with the customer occurs. + Build relationships with end users, IT team members, and business leaders to improve engagement and understanding of departmental roles and responsibilities. + Assist with communicating outages, maintenance, and process updates. + Participate in various projects and project tasks where appropriate. + Perform other duties as assigned. **MINIMUM QUALIFICATIONS** : **Education & Experience** **:** **Level I** + Bachelor’s degree in an Information Systems or Electrical Engineering related field. + Equivalent combination of education and experience will be considered. + Strong organizational, critical thinking, and troubleshooting skills. + Strong verbal, written, and interpersonal communication skills. + Must be self‐motivated, disciplined, and able to perform job duties both independently and in a team setting. + Familiarity with information technology systems. **Level II** + Bachelor’s degree in Information Systems or Electrical Engineering related field. + Two (2) years of relevant experience + Equivalent combination of education and experience will be considered. + Strong organizational, critical thinking, and troubleshooting skills. + Strong verbal, written, and interpersonal communication skills. + Must be self‐motivated, disciplined, and able to perform job duties both independently and in a team setting. + Ability to maintain technical documentation and cross-train peers. + Strong knowledge of information or operational technology systems. + Familiarity with the configuration and maintenance of SCADA or EMS systems. **Level III** + Bachelor’s degree in Information Systems or Electrical Engineering related field. + Four (4) years of relevant experience + Equivalent combination of education and experience will be considered. + Strong organizational, critical thinking, and troubleshooting skills. + Strong verbal, written, and interpersonal communication skills. + Must be self‐motivated, disciplined, and able to perform job duties both independently and in a team setting. + Ability to maintain technical documentation and cross-train peers. + Strong knowledge of operational technology systems + Experience with the configuration and maintenance of SCADA and EMS systems. + Experience with the Bulk Electric System and the elements modeled in SCADA/EMS. + Knowledge and understanding of electric utility business principles, compliance programs and operations. **Preferred Skills:** + Ability to cross-train peers and maintain technical documentation. + Experience with programming or scripting language (C, Python, Bash, PHP, Powershell). + Familiarity with operational technology systems. + Experience working within a cooperative utility environment + Knowledge of telecommunications, data center infrastructure, digital security, and networking. + Experience with AI tools. **Physical Demands** : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Other Job Characteristics** : Subject to call 24-hours per day, seven (7) days per week, to maintain availability of critical functions. **Dairyland Benefits:** We are committed to providing our greatest asset, our People, with as many perks and benefits as possible. Some benefits of working with us include: - Health & disability benefits (medical, dental, vision, short & long-term disability) - Life insurance - Generous 401(k) and Pension Plans - Paid Time Off - Robust Wellness Program - New Flexible Work Program - Tuition Reimbursement - So much more! Dairyland Power Cooperative is an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, contact our HR Department at 608-788-4000. With headquarters in La Crosse, Wis., Dairyland is a generation and transmission cooperative that provides wholesale energy for 24 electric distribution cooperatives and 17 municipal utilities in Wisconsin, Minnesota, Iowa and Illinois. At Dairyland, we know that happy employees are the backbone of any good organization. By offering an excellent compensation and benefits package, opportunities for career growth and a supportive environment, Dairyland helps ensure a quality business and premier workplace. Dairyland Power Cooperative is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.