The Analyst is responsible for documenting, investigating, and resolving common employee issues within established Service Level Agreements (SLAs). This role requires strong customer service skills, attention to detail, and the ability to follow defined procedures within HR systems such as Dayforce, UKG, Oracle HCM, and case management platforms such as ServiceNow. SBS ES Analysts contribute to knowledge-base improvements, identify recurring issues, and support the overall efficiency of the SBS ES Support Hub. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible