**Job Description:** **Job Title:** SAP Service Delivery Manager **Experience Required:** 14 to 20 years in SAP Delivery Management (especially in AMS Projects) **Job Location:** Hyderabad, Bangalore, Chennai, Pune, Mumbai, Delhi **Work Timings:** US Business Hours (Night Shifts IST) **Work Mode:** Hybrid / Remote **Notice Period:Immediate - 30 Days Joiners Preferred** **Qualification:** Any Graduate / Post Graduate **Job Overview:** We are looking for an experienced **SAP Service Delivery Manager (SDM)** with a strong background in **managing AMS (Application Management Services) projects** across various SAP modules. The ideal candidate should have **hands-on experience in SLA, change request, and ticketing management** , with **direct customer-facing capabilities** (not onshore roles) and **minimum 2 years of recent experience in SAP SDM** . Candidates with **project management consulting-only backgrounds** will not be considered, as this role demands active involvement with customers and SAP support teams. **Key Responsibilities:** + Lead the **end-to-end service delivery** of SAP AMS engagements, ensuring adherence to SLAs and KPIs. + Directly engage with customers, providing proactive solutions and managing escalations effectively. + Oversee a **team of SAP professionals across multiple modules** to ensure smooth service operations. + Manage **incident, problem, and change request processes** through tools like **ServiceNow, Jira, Remedy, HPSM9/12, Vantive** . + Ensure compliance with service delivery agreements and regularly track/report service metrics. + Drive **revenue growth within accounts** through effective account mining and value-added service proposals. + Improve **operational efficiency** , optimize resources, and manage delivery budgets effectively. + Take ownership of **billing, pricing** , and **account strategy planning** . + Work closely with cross-functional teams to implement enhancements and support business transformation. **Required Skills:** + Proven experience as **SAP Service Delivery Manager** with at least **2+ years of recent hands-on SDM experience** . + Experience handling **SAP AMS projects** and leading **multi-module SAP teams** . + Strong experience to **SLA Management, Change Management, Incident Management, Change request, and ticketing systems** . + Familiarity with ticketing tools: **Vantive, HPSM9, HPSM12, Remedy, ServiceNow, Jira** . + Experience in **account growth, billing, pricing** , and **operational efficiency management** . + Experience in **SAP S/4HANA** in mandatory. + Excellent communication, client management, and stakeholder engagement skills. **Preferred Profile:** + Candidates with **strong delivery leadership** in SAP Managed Services. + Should have worked in a **customer-facing delivery role** , not limited to onshore support. + Should NOT be from a purely **PM consulting background** . Willingness to work **during US business hours** from India. **Get empowered by NTT DATA Business Solutions!** **We transform. SAP® solutions into Value** **For any questions related to Job Description, you may connect with below specified contact from Recruiting.** **Recruiter Name:** kishore Gannapudi **Recruiter Email ID:** kishore.gannapudi@bs.nttdata.com **NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.**