The Q2C Sales Sr. Professional is expected to provide expert-level functional support, enhancement delivery, and system sustainability for SAP S/4HANA Quote-to-Cash (SD), FSM, S/4 Service, and GTS solutions. The role ensures stable, efficient Q2C processes globally, drives continuous improvement, and supports ERP transformation initiatives.‑to‑Cash (SD), FSM, S/4 Service, and GTS solutions. The role ensures stable, efficient Q2C processes globally, drives continuous improvement, and supports ERP transformation initiatives. Goal of function: Please describe the objective and value contribution of the function briefly and concisely. **Career Path** Please specify from Senior level on: No allocation because below Senior level Expert career Project Management career Line Management career **Tasks*** 1) Main tasks: + Responsible for application support in the areas of SAP S4 SD (Order-to-Cash), FSM, S4 Service, and GTS​ + Responsible for requirement review and solution assessment with the SAP CoE team ​ + Responsible for functional design, development, system configurations, testing, key user training, user acceptance test support, cutover execution, hypercare support for ongoing enhancement requests and projects​ + Contribute as ITS team member the responsible project deliverables in the Esphora ERP transformation program 2) Secondary tasks:  Provide cross functional support to related domains such as MM and FICO when relevant. ‑functional support to related domains such as MM and FICO when relevant.  Support process documentation, SOP development, and internal knowledge transfer.  Participate in continuous improvement initiatives and root cause analysis.‑cause analysis. 3) Miscellaneous tasks:  Perform special project tasks or analytical deep dives upon request.  Overseas travel may occasionally be required **Key Performance Indicators** Stabilization KPIs (incident resolution time, defect leakage, application uptime) • Enhancement delivery milestones and quality • UAT success rates • Training completion and user adoption metrics • Contribution to ERP transformation deliverables **Qualifications, experience, know-how and skills critical for success*** 1) Required training and education: + University degree with Bachelor degree or above in Computer Science, Mathematics, Business/Finance or Engineering​ + SAP certified associate or above in the area of SAP SD or FSM or S4 Service or GTS​ 2) Required professional experience (in years): + 7 years of functional hands-on experience in working with SAP S4 HANA specializing in SAP SD as functional consultant or in-house IT expert​ + 3 years of functional hands-on experience in working with SAP S4 FSM/S4 Service/GTS and integration with SAP S4 as functional consultant or in-house IT expert​ + Experience working with MM, FICO domains would be an asset​ + Extensive and substantial practical experience in interpreting business process management and business metrics​ 3) Important personal qualities: Strong analytical and diagnostic skills • Excellent communication and presentation abilities • High ownership, structured working style, ability to work independently • Collaborative mindset for global, cross functional environments‑functional environments 4) Other specialized knowledge: a) Technical knowledge • SAP S/4HANA SD / FSM / S4 Service / GTS configuration • SAP S/4 ABAP debugging / specification writing • Understanding of integrated Q2C business processes with other process areas b) Languages c) IT skills + SAP S4 SD/FSM/S4 Service/GTS system configurations​ + SAP S4 ABAP development​ + Strong communication and presentation skills​ + Excellent problem diagnostic and analysis skills​ + Fluent in English; other foreign languages would be a plus d) Product knowledge + Order to Cash processes, service management, global trade system‑to‑Cash processes, service management, global trade system 5 ) Special personal requirements: + Ability to work flexibly across time zones during cutovers or project milestones