As part of our continuous growth, we are seeking an exceptional Salesforce Solution Architect with exposure to Marketing Cloud to join our Salesforce Architecture and Innovation team, focusing on prestigious clients in the Manufacturing/Retail Industry.
The Salesforce Solution Architect acts as a strategic advisor and expert on Salesforce marketing products and platforms, engaging directly with senior stakeholders while collaborating closely with enterprise architects, marketing leaders, and business users. In this role, you'll provide authoritative guidance and best practices across critical areas including marketing automation architecture, customer data platforms, omnichannel personalization, performance optimization, and governance frameworks.
This is a project leadership position where you'll shape transformative Salesforce solutions for retail clients, ensuring that technical decisions align with both organizational strategy and customer engagement objectives. You'll be instrumental in driving digital transformation initiatives that modernize customer experiences, enhance marketing effectiveness, build customer loyalty, and deliver measurable ROI across retail channels.
What you'll be doing:As our Salesforce Solution Architect, you'll:
\tStrategic Advisory: Serve as the go-to Salesforce expert for key stakeholders, providing guidance on platform capabilities, architecture patterns, and best practices\tSolution Design: Translate complex business and technical requirements into scalable, well-architected solutions leveraging Marketing Cloud, Service Cloud, Loyalty Management, Data 360, Sales Cloud, Manufacturing Cloud and similar emerging technologies\tArchitecture Leadership: Lead architecture alignment across multiple workstreams, coordinate with enterprise architects, and oversee technical direction for major implementations\tRisk Management: Identify and mitigate solution risks, technical debt, and design assumptions while assessing business impact\tStakeholder Engagement: Build strong relationships with executive teams, project managers, and technical leads to drive successful outcomes\tPre-Sales Support: Develop compelling proposals including target architectures, security strategies, integration approaches, and implementation roadmaps\tTeam Development: Mentor diverse teams on technical excellence, communication strategies, and executive influence\tKnowledge Leadership: Contribute to internal growth through thought leadership, knowledge-sharing initiatives, and strategic asset developmentWhat experience you'll bring: Stakeholder Management\tProven ability to engage with senior stakeholders\tStrategic alignment of technical decisions with long-term business vision\tStrong presentation, communication, and facilitation capabilities\tExperience leading design sessions and articulating trade-offs between options
Salesforce Solution Architecture\t15+ years of experience in consulting and architecture roles, with demonstrated leadership in driving digital transformations within the Manufacturing / Retail Sector.\tDeep understanding of Salesforce platform with a focus on customer loyalty and engagement including at least three of the following (and willingness to learn in other areas):\t\t\tManufacturing Cloud,\t\tService Cloud, \t\tMarketing Cloud, \t\tLoyalty Management, \t\tData 360 (fka Data Cloud) \t\tExperience Cloud\t\tSales Cloud\t\t\tProvide clear recommendations on solution approaches, architectural patterns, and design trade-offs.\tReview and quality-assure design artefacts for completeness and compliance\tRelevant Salesforce certifications related to the above technologies,\tSalesforce architecture certifications such as Salesforce Application Architect are highly desirable.Integration Patterns & APIs\tKnowledge of Salesforce integration patterns including APIs, Platform Events, and best practices for secure, scalable integrations\tExposure to MuleSoft Integration Architecture is highly desirable. Governance & Security\tSolution Governance: Familiarity with design governance frameworks, including reviewing High-Level Designs, Design Decision Logs, and Technical Debt registers\tSecurity & Compliance: Understanding of Salesforce security model (roles, profiles, sharing rules) and compliance considerations (GDPR, data residency)\tAbility to design secure solutions for enterprise environments\tFamiliarity with other cloud platforms (e.g., AWS)Development & Methodology\tEnd-to-end Salesforce platform implementation experience (hands-on development experience a plus)\tExtensive experience with Agile, Scrum, and Waterfall methodologies\tAbility to design secure, scalable solutions for enterprise environmentsPersonal Attributes\tProactive: Anticipate challenges and propose solutions before issues escalate\tActive Listener: Deeply understand stakeholder concerns before advising\tInfluential: Guide discussions towards best practices while respecting diverse viewpoints\tProblem-Solver: Focus on solutions rather than dwelling on obstacles\tResilient: Maintain positivity under pressure and when facing competing priorities\tThought Leader: Clearly express compelling points of view (POVs) on relevant topics, steering teams and stakeholders toward innovative and successful outcomes.\tRapid Learner: Quickly master new technologies and guide teams in adopting emerging solutions Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together
what we'll offer you:We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
For more information on NTT DATA UK & Ireland please click here: NTT DATA
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.