Our **Salesforce Administrator** role offers a unique opportunity to contribute to the success of **GWAM Tech - CRM Platform Team** and support the evolution of Salesforce platforms within a dynamic, enterprise-scale environment. As part of a collaborative and forward-thinking team, you’ll contribute to building scalable solutions that drive operational efficiency and business value. The role blends technical problem-solving with hands-on platform enhancement, offering continuous learning and exposure to both administrative and development work. It’s a chance to grow your skills while making a meaningful impact on how we deliver value to our customers and stakeholders. **Position Responsibilities:** + **Design and implement Salesforce solutions** using declarative tools such as flows, process builders, validations, and workflow rules, leveraging out-of-the-box (OOTB) platform capabilities to support current and future business needs. + **Provide platform support and issue resolution** , including configuration troubleshooting, incident and production support, and collaboration with support and test analysts across a multi-org environment. + **Execute DevOps practices** and support deployment activities using tools like Copado, ANT, and change sets, with experience in continuous integration and continuous deployment. + **Manage core administrative functions** , including user administration, sandbox refresh cycles, certificate maintenance, seasonal upgrades, and reporting/dashboard creation and maintenance. + **Maintain strong data and object model integrity** , applying knowledge of Salesforce security settings, and contributing to scalable architecture and platform enhancements through unit testing and proactive solution design. + This role follows a **night shift schedule** , with a **hybrid work setup** based in **Quezon City** _(occasional adjustments might be required based on business needs)._ **Required Qualifications:** + Minimum of 3 years of experience as a Salesforce Administrator in an enterprise environment. + 3 to 4 years of hands-on experience with Salesforce Admin Automation, multi-org support, release management, and deployment tools such as Copado, ANT, and change sets. + Strong working knowledge of Salesforce Sales Cloud, Service Cloud, and Community Cloud, including workflows, validations, flows, process builders, and security settings. + Bachelor’s Degree in Information Technology, or any related field. + Must hold at least one Salesforce certification such as Administrator, Advanced Administrator, or Platform App Builder; equivalent hands-on experience may be considered. **Preferred Qualifications:** + Experience with continuous integration and deployment practices in Salesforce environments. + Familiarity with Agile methodologies such as SCRUM, and tools like JIRA. + Strong proficiency in SQL and understanding of Salesforce data and object models. + Excellent communication, collaboration, and presentation skills in English. + Experience with AppExchange tools, Microsoft Office Suite, and managing seasonal upgrades and certificate renewals. **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido