Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Supports day-to-day sales activities by providing information and assistance to customers and internal organizations.

Responsibilities

・Answering inquiries and resolving problems regarding products and services via calls, email or internet chat.
・Performing contract administration support and resolving contract related issues.
. Developing new prospects, establishing customers, and finding opportunity to introduce an organization's products and services.

・Provide education, guidance, and training to team members, respond to their questions, and support their skill development to enhance overall team performance.

・Continuously develop skills and knowledge to be ready for future responsibilities as a Territory Manager.

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
. Communicates the importance of customer needs/expectations and commits to resolving them.
. Researches and verifies customer needs and expectations.
. Solicits customer satisfaction feedback and acts on improvement opportunities.
. Helps link organizational objectives to customer needs and expectations.
. Meets regularly with customers to understand their wants, needs and expectations.

Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Level Basic Understanding:
. Explains how own organization compares to others in the industry.
. Describes key products and services in the industry.
. Identifies key industry segments and associated characteristics.
. Names key industry players, leaders, and trendsetters.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
. Identifies, obtains, and organizes relevant data and ideas.
. Participates in documenting data, ideas, players, stakeholders, and processes.
. Recognizes, clarifies, and prioritizes concerns.
. Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
. Describes non-verbal behaviors that influence the interpretation of the message.
. Cites examples of effective and ineffective communications.
. Explains the importance of effective business communication.
. Speaks/writes using correct language, mechanics, and gestures.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Caterpillar: Confidential Green
Level Basic Understanding:
. Provides examples of the characteristics of effective business relationships.
. Identifies key business relationships in own organization.
. Describes the nature of a productive business relationship.
. Explains the benefits of building business partnerships.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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