Job Title:

Sales Support Manager with English

Job Description

At Concentrix we continue to offer revenue generation services under the B2B Sales Services business line now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We are an inclusive, diverse, and expert team of more than 3 000 sales, customer success and business professionals around the world.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Join us!  

Duties and Responsibilities:

Manage the business KPIs through reviewing a variety of reports against committed SLA with clients/sales teams with moderate level of complexityAssess growth requirement for the team members’ technical knowledge to support the business needRun frequent management meetings to keep the Sales Support members up to date on the business climate. Join team huddles to motivate, support and reinforce messages to the Sales Support Specialists.Lead internal and external operational reviews and alignment meetings with internal and external clients/sales counterparts to drive desired business outcomesProvide periodical updates and resolve escalations with internal and/or external clients/sales counterpartsEffectively partner and build strong business relationships with both internal and external stakeholders to ensure varying customer expectations are metLead, coach, and motivate the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfactionCollaborate with cross-functional team(s) and managementHybrid role, working hours - M/F from 9:00-18:00

​
 

Required Qualifications:

Fluency in English - both written and spokenProven ability to manage, prioritize, and communicate competing deadlinesAbility to multi-task in a high-volume transactional environmentStrong working knowledge of Microsoft Office Suite. Specifically, intermediate to advanced Excel and PowerPoint skillsMicrosoft Dynamics CRM or comparable CRM systems experienceProven strong people management, leadership, and coaching skillsExcellent verbal and written communication skills, both internally and externallyStrong understanding of client environmentsPrior ability to direct specific tasks through prescribed processes, as well as identify, document, and implement improvements

 

What we offer:

Mentoring, training, and career development programs Happiness programs and internal social events Additional medical plan: health and dental care (fully covered by the employer) Voluntary Sport Card (Multisport) Monthly food allowance Birthday Time Off Volunteer Time Off
 

Please send us your CV in English. 

Only short-listed applicants will be contacted.

All applications will be treated as strictly confidential

Help us G.R.O.W. Join us!

#LI-DNI

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents