POSITION SUMMARY:

The Sales Support & Effectiveness Advisor supports specialty sales teams to provide strategic consultation, analytics, and high‑impact sales tools that strengthen client experience, drive growth, and support retention. The role collaborates across the enterprise to ensure operational alignment and proactively meet client needs through effective use of technology, digital solutions, and emerging AI capabilities. It leads cross-functional initiatives that enhance operational performance, delivers clear and actionable enablement materials and leverages performance insights to support strategic decisions and continuous improvement. The role leads client specific drug implementations for the Department of Defense along with other department projects that strengthen client experience and operational performance. The role will assist the Sr. Manager with the sales efforts and the strategic direction relative to Specialty Direct Accredo health plans, Integrated, Prime, Medicare, and Medicaid.

ESSENTIAL FUNCTIONS:

Provides expert content/professional leadership on complex Sales Effectiveness assignments/projects.

Drives sales controls, metrics, systems and processes which lead to organizational gains in productivity across all markets and facilitate distribution across all channels.

Performs ad hoc analyses to identify trends and makes recommendations for process and/or training improvements. 

Disseminates enterprise tools, best practices and quality standards related to sales. May lead smaller projects or portions of larger projects. Uses deep professional knowledge and acumen to advise functional leaders.

Focuses on providing thought leadership within Sales Enablement but works on broader projects, which require understanding of wider business. Recognized internally as a subject matter expert.

Provides support for scheduling and executing client campaigns through our Salesforce, ENCompass and Marketo systems.

Develops and delivers high-quality sales enablement materials that support clear communication of Specialty Solutions capabilities, strengthen the client experience and drive sales growth.

Supports translating complex product features, operations requirements, and system process into practical sales tools that support growth, retention, and account team efficiency.

Directs client-specific drug implementation for Department of Defense ensuring risk mitigation, timely execution and transparent communication.

Identifies and advances opportunities to leverage AI, automation, and emerging technologies to improve operational efficiency, enhance client insights, and support account team effectiveness.

Creates PowerPoint decks for finalist and client presentations and prepares presentations for Accredo leadership, as needed.

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:

6+ years of relevant work experience

Bachelor’s degree in Sales, Marketing, or Communications

Exceptional PowerPoint and/or other presentation/design type tools

Strong PC skills including MSWord, Excel, working knowledge of internal IT systems, PBM adjudication processes, Sales forces tools

Working knowledge of financials with strong analytic skills

AI or machine learning (ML) development knowledge

Ability to work cross-functionally to proactively communicate and resolve issues with the highest sense of urgency

Demonstrated ability to manage projects and use proven project management processes

Strong verbal and written communication and presentation skills

Strong focus on book of business client satisfaction and client retention

Ability to travel as needed to meet goals

PERSONAL TRAITS:

Quick study, high energy, self-starter, approachable, and collaborative

Influential and impactful presentation and communication skills

Strong business acumen

Flexibility, keen to improve organizational effectiveness

Team player

Strong prioritization skills and ability to handle multiple tasks and projects simultaneously

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.