MAIN PURPOSE OF THE ROLE
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

MAIN RESPONSIBILITIES
• The Entry level Customer Service Representative will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.
• Solve simple customer problems and analyze customer service needs for communication to service and technical departments.

QUALIFICATIONS
Education
Technical Diploma (± 12 years)

Experience/Background
No Experience