Description:

The primary purpose of this role will be to support the inside sales team and US corporate wholesale team. Will be supporting and processing data for large corporate customers, tracking their orders, closing out and resolving cases within salesforce (CRM) and creating SOP's for repeated requests.

Responsibilities:

• Work with Outside Territory Representatives to provide customer service to our client's dealers and potential dealers

• Confirm and enter incoming purchase orders received by fax, phone, or email

• Provide timely and accurate responses to inquiries from Outside Territory Representatives

• Communicate back orders and suggest alternate products

• Promptly respond to emailed inquiries with well written, concise emails answering questions, offering solutions, and addressing concerns

• Execute on the operational aspects of account management to provide customers with world class service

• Make sure special instructions are noted and visible on purchase orders so that they can be processed correctly

• Effectively communicate with customers when inventory constraints and/or quality issues impact timely fulfillment of orders

Typical inquires include:

Item availability and/or placement of purchase ordersAccount balancesOrder / Back Order status Product descriptions and feature explanationWarranty issues or concerns

Skills

Data entry, Order entry, Customer service, CRM, Microsoft office, Microsoft excel, Microsoft word, salesforce, inside sales, bachelors, associates, B2B, Retail

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 21, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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