GENERAL ROLE

The Sales & Service Specialist is the main contact between customers and the store, managing the after sales service, assisting clients with queries, reservations, and complaints in accordance with the excellence of Hermès developing and delivering the most memorable journey for clients, embodying the brand values to provide heartfelt and bespoke attention to customers.

MAIN RESPONSABILITIES 

Be the contact for clients and manager the after sales service;

Efficient communication and problem solving to help finalize and find a solution to client issues;

Handle all relevant customer services managing complaints, appointment requests, special and personalized orders, reservations and wishes, remote sales, etc. ;

Evaluate customer requests received and proactively suggest alternative solutions when appropriate;

Control the logistic process of the product;

Be aware of company procedures and systems and ensure compliance;

Be in partnership with sales team to optimize and simplify back-office procedures for customer requests;

Support CRM activities and the correct updating of customer information.

PROFILE

Bachelor’s degree, but not mandatory, preferably with a fashion/linguistic focus;

Fluency in Italian and English. A third language will be considered an advantage;

Professional background: experience in an operations and/or customer service position, preferably in the retail boutique;

Proficient with Excel / IT tools;

Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

Excellent interpersonal and communication skills, with a customer service orientation;

Team player mentality to build meaningful relationships and ability to work autonomously;

Availability, flexibility and dynamism to function in a high-pace environment;

Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and  perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!