+ _Location: Budapest, Hungary_ **_About the job_** _Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?_ _We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world._ **_Sales Order Management Budapest Hub Analyst_** _is responsible for managing and analyzing customer orders and interactions to ensure a seamless and efficient process._ _This role involves coordinating with various departments ((e.g. Supply Chain, Commercial, Quality) analyzing data to improve customer satisfaction and maintaining accurate records._ _Delivers the best service for sales orders management in line with SLA ensuring a positive customer experience._ _Address operational issues and follow through to resolution in an effective and timely manner._ **Main responsibilities** **Order Management is responsible for Customer orders administration:** **_Order taking_** : Timely and accurate creation of customer orders received from different channels eg EDI, email, ... in the ERP. For email orders, review order creation in Esker. **_Order validation and acceptance_** : Perform necessary checks based on incompleteness, blocks, reason for rejections. update orders in case necessary. **_Order allocation_** : Automatic quantity allocation to orders based on stock availability, product allocation setup and customer prioritization. Follow customer fulfilment indication in case order allocation needs to be updated. Backorder processing. For non-confirmed order lines backorder processing through reprocessing or closing is being performed automatically or manually. **_Delivery processing:_** Generating deliveries on time with all necessary information and communicate them with the warehouse to initiate the distribution process. **_Invoicing:_** Successful creation of invoice and accounting document and communicate to the customer. Contacting customers in written and internal stakeholders via Sales Force. Answer customer queries via Sales Force. This activity is driven by “first call resolution” practice especially for requests Provide exceptional customer service and support. Responsible for organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representatives Ensure continuous improvement of the order management process. **_About you_** **Experience** + At least 1-2 years' experience in Customer service, Order Management, Customer Contact Management, Order to Cash contract & commercial conditions management or similar (essential) preferably in Pharma + Experience in running services within a Business Services organization (advantageous) + Good business acumen (advantageous) + Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential) **Hard and Soft Skills** Technical  + Hands-on experience of SAP (R3/S4) (essential), SD module (advantageous) + Knowledge of Microsoft Office and expertise of MS Excel (essential) + Experience with Case management tool (advantageous)     Interpersonal  + Strong professional knowledge of Order and Customer Contact Management + Ability to interact with customers and neighbouring functions in a professional manner (essential) + Attentive to customer needs and feedback (essential) + Ability to work autonomously and take ownership of tasks and processes (essential), capable to handle professional situations independently + Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential) + Good communication skills (advantageous) + Detail-oriented with strong organizational skills + Problem solving and analytical skills + He/She capable to handle sudden changes independently + Strong stakeholder management she/he capable to collaborate with stakeholders efficiently **Education** + Diploma on Economics/Trade/Foreign Trade/Logistics/Finance **Languages** + Excellent English + Other European languages is a plus **_Why choose us?_** + Bring the miracles of science to life alongside a supportive, future-focused team + Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally + Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact + Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave + Play an instrumental part in creating best practice within our Sales Order Management Team \#Sanofi \#SanofiCareers \#joinSanofi \#jobopportunities \#careeropportunities \#sscjob \#Sanofi_Budapest_Hub \#Budapest \#LI-EUR \#LI-hybrid \#salesordermanagement \#sap \#o2c **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)