Sales Operations Coordinator - Level III
Cummins Inc.
**DESCRIPTION**
Job Summary
This role supports the growth of Cummins Genuine Parts (CGP) business in the assigned territory by enabling demand generation, distributor sales effectiveness, market development, and data-driven sales support. The position works closely with internal sales teams and external distributor resources to drive retailer, mechanic, re-borer, and key account engagement while also supporting reporting, system administration, and internal/external sales analytics under limited supervision.
Key Responsibilities Market Development & Demand Generation
+ Grow Cummins Genuine Parts business in the assigned territory by leading and guiding distributor DSR and MSR teams.
+ Generate demand for Genuine Parts through retailers, Mitwas (mechanics), re-borers, and key accounts.
+ Enroll new mechanics and re-borers into the Cummins Mitwa Loyalty Program.
+ Increase the number of active (CGP purchasing) retailers, mechanics, and re-borers on a month-on-month basis.
+ Promote new and focused parts to increase fitment and market penetration.
+ Identify loyal Mitwas and garages and ensure coverage for garage branding initiatives.
+ Collect and communicate competitive market feedback to relevant stakeholders.
Channel & Distributor Management
+ Monitor and review DSR/MSR beat plans to ensure weekly coverage and improve beat productivity.
+ Map Mitwas to retailers and ensure CGP stocking with the support of the Area Sales Manager (ASM).
+ Train distributor DSRs/MSRs regularly to improve capability and effectiveness.
+ Increase retailer, mechanic, re-borer, and key account satisfaction indices.
Customer Engagement & Technical Support
+ Organize BTL activities such as mechanic meets, retailer meets, re-borer meets, key account technician meets, and training programs.
+ Resolve technical queries from mechanics directly or through the Cummins Helpdesk.
+ Integrate customer perspectives to improve engagement, satisfaction, and revenue outcomes.
Sales Reporting, Systems & Analytics (Internal & External)
+ Consolidate, prepare, and distribute standard and ad-hoc sales reports.
+ Revise reporting templates, consolidate data inputs, and provide forecasting support.
+ Execute and document system administration tasks on tools such as Salesforce, WWSPS, BMS, and portals.
+ Periodically review system data for completeness, accuracy, and improvement opportunities.
+ Analyze external data sources (e.g., market and competitive data) to identify sales opportunities and share insights with sales teams.
+ Conduct internal sales analyses including variances, projections, costing, and bundling to support decision-making.
**RESPONSIBILITIES**
**Qualifications**
**Education, Licenses & Certifications**
+ High school diploma or certificate of completion of secondary education or equivalent experience, in compliance with applicable regulations.
+ This position may require licensing for compliance with export controls or sanctions regulations.
**Competencies**
+ **Action Oriented** – Demonstrates urgency, energy, and initiative in pursuing opportunities and challenges.
+ **Effective Communication** – Delivers clear, audience-appropriate communication across multiple formats.
+ **Planning & Alignment** – Prioritizes work to meet commitments aligned with organizational goals.
+ **Self-Development** – Actively seeks growth through formal and informal learning.
+ **Data Analytics** – Interprets and communicates qualitative and quantitative data to drive data-based decisions.
+ **Project Schedule Management** – Manages tasks and timelines using standard tools and processes.
+ **Adapts to Target Audience** – Explains complex technical or data-driven concepts in a clear, usable manner.
+ **Integrates Customer Perspective** – Incorporates customer insights to improve sales effectiveness and revenue.
+ **Values Differences** – Recognizes and respects diverse perspectives and cultures.
**QUALIFICATIONS**
**Experience**
+ Requires significant relevant work experience or specialized skills acquired through education, training, or on-the-job experience in sales support, channel management, market development, analytics, or related roles.
**Job** Sales
**Organization** Cummins Inc.
**Role Category** On-site with Flexibility
**Job Type** Office
**ReqID** 2424297
**Relocation Package** No
**100% On-Site** No
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