**Category :** **Client Operations** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **We are looking for a skilled Sales team leader who is passionate about Cloud technologies. This person will work closely with the sales team and will set the direction for the team, ensuring expectations are clearly defined and delivered on time and with quality. As a technical leader for the team, you will also be handling escalations, and provide transparent direction, and encourage team members to always look for ways to continuously improve processes to better support the business.** **Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)** **● Actively involved in the day-to-day operations of the Google Cloud sales team. Ensuring priorities are correctly defined, prioritized, and delivered.** **● Coach and mentor the Sales team, driving the uplift of skills, and helping them work through** **complex problems. Identifying opportunities for growth and encouraging team members to** **embrace continuous learning.** **● Identify and implement areas for improvement; defining standards, governance, best practices** **and encouraging the consistent adoption of these across all teams.** **● Prepare Weekly/Monthly/Quarterly business reviews and present these to clients and** **stakeholders.** **● Working with our training and learning teams to support ongoing development and progression** **for your team.** **● Act as a central escalation point for critical issues. Ensure the team responds appropriately and** **effectively when major incidents occur, and that key leanings are not only identified but also acted** **upon.** **Required Skills** **● 3-5 years of sales & product development experience in technology, advertising, Cloud,** **and/or SaaS, general management experience and a track record of growing a market.** **● 2+ years of experience leading a technical team, including effective coaching, mentoring,** **and team development.** **● Experience devising breakthrough plans to achieve, develop and maintain client** **relationships and accounts.** **● Sales Leadership: Ability to open up and develop successful and long term business** **opportunities and relationships, to develop and close deals, and to build and run a pipeline** **both directly and through coaching others.** **● Business leadership - strategic and commercial acumen, proven capability to develop and** **deliver a joined up business strategy that is dynamic and balances short term delivery with** **longer term sustainable success.** **● People leadership - strong interpersonal skills, ability to identify, attract and develop talent,** **comfortable and effective operating in a matrix environment, able to drive through influence,** **collaboration and inspiration not just authority. Strong ability to coach and develop teams in** **a multicultural environment.** **● Strong analytical skills are needed to be able to interrogate performance, develop actionable** **insights and galvanize action to capture opportunities.** **● Experience in leading a call center sales team & familiarity with Salesforce is a plus** **BEST Skills** **Process Excellence** **Collaboration** **Communication** **Emotional Intelligence** **Open-Mindedness** **Critical Thinking** **Solution Orientation** **Entrepreneurship** **AI Proficiency** **Data Literacy** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**